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From Mid-Year Pressure to a Winning Holiday Season: Lessons from the First Half of 2026
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2021 in Review: A Year for Breakthrough Ideas and Commerce Experiences
2021 In Review: A Year for Breakthrough Ideas and Commerce Experiences It has been another whirlwind year for the retail industry. Although COVID-19 continued to create market volatility and cause…
Resources December 23The Power of Sound for Retail
Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. An EY…
Executive Viewpoints December 23Autonomous Delivery Robots Now Roam the Cincinnati Airport
A fleet of fully autonomous delivery robots that carry food and retail items have debuted at the Cincinnati/Northern Kentucky International Airport (CVG). Passengers can use their mobile devices to order…
News December 22Mastercard Buys Personalization Platform from McDonald’s
McDonald’s made headlines when it acquired the personalization solution provider Dynamic Yield in March 2019 for a reported $300 million. Now the QSR chain is selling the tech company to…
News December 22Best Buy Builds on Commitment to BIPOC Businesses via Search for New Suppliers
Best Buy is working with online sourcing platform RangeMe to help it discover and work with a more diverse range of suppliers. The partnership builds on the retailer’s commitment to…
News December 22Luxury’s ‘Paradigm Shift’ to Online: COVID Necessity Becomes Growth Engine
After a sharp contraction in 2020, luxury is back in business, with Bain & Company forecasting that sales of personal luxury goods will finish out the year 29% higher than…
Features December 22The Existential Threat to Ecommerce
By all accounts, the pandemic was a boon to ecommerce. A McKinsey Report noted that lockdown orders crammed a decade’s worth of ecommerce growth into just 10 months. More people…
Executive Viewpoints December 22Ahold Online Retailer Takes Majority Stake in Cycling-Oriented Delivery Service
Ahold Delhaize’s online retailer operating in the Benelux countries, bol.com, has taken a majority stake in delivery company Cycloon. With its national network of bicycle couriers and postal delivery staff,…
News December 21Rite Aid to Shutter 63 Stores as it Creates a ‘Healthy Foundation’ for Future Growth
Rite Aid is closing 63 stores as the retailer aims to “reduce costs, drive improved profitability and ensure that Rite Aid has a healthy foundation to grow from, with the…
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