Retail TouchPoints
Chewy Builds Loyalty Amid Pet Market Pressure
Top Stories
Latest Posts
Chewy CEO: ‘Customer Care is the Right Mantra to Focus on’
Stories about poor customer service are, unfortunately, legion, but it’s doubtful many of them concern Chewy. The ecommerce pet retailer with more than 20 million active customers doesn’t use an…
Features January 16
Taking Your CSR Plans from ‘Good Intentions’ to Tangible Action
A previous blog explored Corporate Social Responsibility (CSR) and the high importance both shoppers and employees put on the ability to align a company’s values and beliefs to their own.…
Executive Viewpoints January 16
Checkout Solution Provider Bolt Raises $355 Million
Bolt raised $355 million in its Series E funding round, bringing the checkout and shopper network solution provider’s funding total to nearly $1 billion. Lead investors include funds and accounts…
News January 14
NRF Calls for Government to Work With Companies After Supreme Court Blocks Vaccine Mandate
In a 6-3 vote, the Supreme Court has blocked OSHA and the Biden administration’s planned vaccine mandate, which would have required businesses with at least 100 employees to have their…
News January 14
Lululemon, Trader Joe’s, H-E-B Among Retailers Named as Best Places to Work
Amidst historic turmoil in the labor market, a number of retailers have made the list of Best Places to Work, put out annually by Glassdoor. Lululemon was the only retailer…
News January 14
Don’t Get Scammed by a Grifter: How to Avoid and Manage Gift Card Fraud
Fraud and gift cards go hand in hand. Since their inception in 1930, many have been caught up in scams or fraud, and according to an AARP survey, around one…
Executive Viewpoints January 14
Why Brands Need to Prioritize User-Generated Content Within Their Marketing Strategies
With consumers spending more money online and more time on social media (more than half of the global population use social media today, a 12.3% year-over-year increase), businesses that wish…
Executive Viewpoints January 14
Omnichannel Fulfillment, BNPL and Social Commerce Contributed to Holiday 2021’s Digital Success
Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 trillion, up from $1.1 trillion in 2020, while U.S. sales reached…
Features January 14
Collective Cannabis Chooses Automation Platform to Optimize Customer Experience
Collective Cannabis has partnered with AI and robotics startup Wings to utilize the solution provider’s EXO Delivery System to streamline logistics and deliver an enhanced customer experience. The EXO system…
News January 13
Latest Podcasts
Latest Resources
