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The New Digital Dilemma: How to Elevate Customer Relationships in an Increasingly Commoditized Marketplace
Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. Whether it’s retail bank branches that look…
Executive Viewpoints February 14Bed Bath & Beyond Winds Down Canadian Operations
Bed Bath & Beyond Canada (BBB Canada) will wind down its operations, according to a filing with the Ontario Superior Court of Justice. The filing noted that Bed Bath &…
News February 13Bark Lays Off 12% of Workforce, Seeks $12 Million in Annual Cost Savings
Bark will lay off 126 employees, approximately 12% of its total workforce, and curtail the use of some third-party vendors and contractors as it seeks to generate $12 million in…
News February 13EBay Eliminates 500 Jobs to ‘Create New Roles in High-Potential Areas’
EBay plans to cut 500 jobs, or approximately 4% of its workforce, according to a filing with the SEC. The cuts are aimed at helping the retailer “deliver better end-to-end…
News February 13Camp Puts Curation at the Center of Revenue Creation with Gift Finder Tool
During the heart of the holiday season, experiential toy retailer Camp launched Gift Finder, an interactive tool designed to help site visitors find the perfect gift for everyone — from…
Features February 13Stopping Ecommerce Fraud: How Technology can Help
For many, it comes as no surprise that increased digital adoption has enabled new forms of fraudulent activity as adversaries become increasingly hungry for their next target. With this, fraud…
Executive Viewpoints February 13When It Comes to Building Loyalty, Design Is a Brand’s Greatest Asset
Design is a competitive advantage when it comes to building loyalty. Every time a person interacts with a digital interface or service, they’re experiencing design, whether they realize it or…
Executive Viewpoints February 13The Great Balancing of Customer Value and Immersive, Tech-Driven Experiences
Featuring: Michelle Evans, Global Lead, Retail and Digital Consumer Insights, Euromonitor Technology and ecommerce have certainly changed the face of retail. From innovative payment methods to omnichannel platforms, retailers now…
Podcasts February 13Reuters: Kroger and Albertsons Seek Sale of Up to 300 Stores to Ease Merger Concerns
Kroger and Albertsons Companies are reportedly working on plans to sell between 250 and 300 of their combined 4,996 stores in order to alleviate U.S. antitrust concerns regarding their merger,…
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