Retail TouchPoints

40 Under 40: The New Retail Leaders Driving Industry Progress

Experimentation: The Holy Grail for Personalization, but Challenges Lie Ahead

Today’s online shoppers are looking for ecommerce businesses to connect with them on a personal level. By delivering relevant, targeted content and experiences — commonly known as personalization — ecommerce…

Google Rolls Out New Tools to Help Merchants Stand Out on Search

Just in the time for the holiday shopping season, Google is debuting new features to help merchants capture consumers’ attention in search results, including a small business “tag,” generative AI…

Best Buy, Home Depot Embrace Live Video Shopping for Holiday

Ahh, holiday fare: Rudolph the Red-Nosed Reindeer, How the Grinch Stole Christmas…and live video shopping from two of the country’s biggest retailers, The Home Depot and Best Buy. Merry &…

Michaels Takes Aim at Etsy with Launch of Handmade ‘MakerPlace’ Marketplace

After a three-month test period, Michaels has officially launched MakerPlace by Michaels, a new online marketplace centered on handmade goods. With the arts and crafts industry continuing to grow in…

Camping World Taps Instacart for Delivery of RV Supplies

Recreational vehicle (RV) retailer Camping World will offer same-day delivery of nearly 1,800 products via a new deal with Instacart, marking the platform’s first partnership with a dedicated camping supplies…

Exclusive Q&A: Stores Should Become a ‘Digital Mosaic of Attraction’

It might sound strange to say this about a place where some 80% of transactions actually take place, but brick-and-mortar stores represent an underutilized resource, according to Sarah Jarvis, co-author…

Shining a Light on a Growing Ecommerce Threat: Chargeback Fraud

As online commerce continues to surge, chargeback fraud victimizes more and more retailers. Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse…

Home Depot, Lowe’s Look to ‘Pros’ for Growth

Competitors The Home Depot and Lowe’s are both zeroing in on the same high-value target as the pandemic-driven home improvement boom slows — professional contractors, builders and tradespeople. The Home…