Retail TouchPoints
As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue
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Ulta to Debut Revamped Loyalty Program in the New Year
Ulta Beauty will kick off 2024 with a fresh look for its loyalty program a decade after its debut in 2014. Beginning Jan. 1, 2024, the Ultamate Rewards loyalty program…
News December 21
The Christmas Song Retail Workers Hate Most is…
The holiday season brings joy, magic, beautiful decorations and a soundtrack of carols and standards that we revisit year after year. Sure, these tracks may get us in a festive…
News December 21
The Latest Buzz: Whole Foods Enhances Support for Pollinators
Whole Foods Market has introduced a new “pollinator policy” for its produce and floral purchasing. By 2025, all growers will need to implement integrated pest management (IPM) systems prioritizing preventative…
News December 21
7 Stories that Shaped 2023 — and What They Foretell for 2024
The editors of Retail TouchPoints are sharing our picks for the seven most consequential stories of 2023. As usual, there were lots to choose from — that’s standard for such…
Features December 21
Why Retailers’ Obsession with Conversion is Keeping Them from…Converting
It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their…
Executive Viewpoints December 21
Walmart Brings BNPL to Self-Checkout in 4,500 Stores Via Expanded Partnership with Affirm
Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. stores through an expanded partnership with Affirm. Walmart and Affirm first partnered in…
News December 20
Alibaba Adds Taobao and Tmall Ecommerce Group to Eddie Wu’s Portfolio
Alibaba Group has given Eddie Wu, already Group CEO and head of the Alibaba Cloud unit, responsibility for its biggest revenue generator, the Taobao and Tmall Group (TTG). Wu is…
News December 20
Fairway Turns its Markets into ‘Convenience Stores’ with 30-Minute Delivery from Instacart
Manhattan’s Fairway Market grocery chain has partnered with Instacart to develop a new convenience-focused service called Fairway Now that will offer delivery of last-minute grocery items and household essentials in…
News December 20
FTC Imposes 5-Year Ban on Rite Aid’s ‘Reckless’ Use of AI-Based Facial Recognition
The Federal Trade Commission (FTC) has prohibited Rite Aid from using facial recognition technology in its stores, claiming the retailer failed to implement reasonable security procedures and prevent harm to…
News December 20
