Retail TouchPoints
As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue
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Connected Packaging: Closing the Sustainability Gap Between Intention and Action
BCG’s research into consumers’ sustainability attitudes and actions is a very stark expression of three fundamental problems related to sustainability: 1. There are a raft of governmental targets and commitments…
Executive Viewpoints December 28
NRF: Returns Reach 14.5% of Sales in 2023, Fraud Contributed $101 Billion in Losses
Returns totaled $743 billion in 2023, amounting to 14.5% of all retail sales, according to a report from the National Retail Federation and Appriss Retail. This means that for every…
News December 27
Miniso Blind Box Carnival Surprises and Delights Shoppers Worldwide
Blind boxes have become a hot commodity for Gen Z and Gen Alpha consumers. With strategic packaging that keeps product contents hidden, blind boxes are designed to pique consumers’ curiosity…
News December 27
Maximizing Profitability: How to Improve 4 Key Areas of the CPG Product Lifecycle
Consumer packaged goods (CPG) companies are obsessed with two things: maximizing revenue and minimizing operational expenses. The same could be true of all for-profit organizations, but the CPG industry is…
Executive Viewpoints December 27
Mastercard Data: Holiday Sales Climb 3.1% YoY
Preliminary data for the period from Nov. 1 to Dec. 24 showed a 3.1% year-over-year increase in both online and in-store retail sales, according to the Mastercard SpendingPulse, which measures…
News December 26
Breaking Barriers: How Brick-and-Mortar Retailers can Deliver Exceptional Customer Experiences
People have been saying “Retail is dead” for several years now. The problem is it simply isn’t true. Multinational athletic apparel retailer Lululemon recently announced its net revenue increased 20%…
Executive Viewpoints December 26
Winning Over Baby Boomers with High-Quality Product Imagery
In today’s ever-evolving ecommerce landscape, the battle for consumer attention and loyalty rages on. Among the many factors that influence shoppers’ decisions, one stands out as a game-changer: high-quality product…
Executive Viewpoints December 26
4 Ways QR Codes are Transforming the Retail Shopping Experience
The next era for retail is already underway, and it all starts with the simple but powerful scan of a code. Nearly 50 years ago, UPC barcodes changed the game…
Executive Viewpoints December 22
Cultureverse: Creating Virtual Experiences with Intention and Impact
Walmart partnered with People of Crypto (POC) Lab to develop an interactive, virtual odyssey designed to commemorate Hip Hop’s 50th anniversary. The virtual experience is designed as a “choose your…
Features December 21
