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Walmart Bids for Bigger Share of Beauty Spending with In-Store Experts
Walmart is seeking to make its stores a more enticing destination for beauty customers. The retailing giant introduced Beauty Experts in 22 stores in northwest Arkansas and Dallas-Fort Worth, with…
News May 1
Carter’s Appoints Build-A-Bear Chief Exec Sharon Price John as CEO
Sharon Price John, who led Build-A-Bear Workshop over 13 years, is joining Carter’s as president and CEO as of June 15. Former Carter’s CEO Doug Palladini, who joined the Atlanta-based…
News May 1
Why the Middle Mile and Automated Sortation will Determine the Next Decade of Retail and Last-Mile Logistics
Everyone is watching the rise of the alternative last-mile carriers like Veho, Jitsu and GoFor, especially after Black Friday sales reached new records last year. But no one is asking…
Executive Viewpoints May 1
Target Debuts 1.2-Million S.F. ‘Receive Center’ in Houston to Streamline Distribution
Seeking to enhance its distribution processes and help ensure it has sufficient supply of hot items such as trending toys, Target has opened a new 1.2 million-square-foot Receive Center in…
News April 30
Bath & Body Works Appoints First Chief Brand and Product Officer
Veronique Gabai-Pinsky will be the first Chief Brand and Product Officer at Bath & Body Works, effective May 18. Reporting to CEO Daniel Heaf, Gabai-Pinsky will work to reignite the…
News April 30
Friendly Fraud and the Breakdown of Transaction Authenticity
Retail has spent the last decade perfecting frictionless commerce through one-click checkouts, instant refunds and no-questions-asked returns. But the same systems designed to remove doubt and delay from the customer…
Executive Viewpoints April 30
Etsy’s Marketplace Rebuild Paying Off, Says CEO Kruti Patel Goyal
Etsy is showing early but definitive signs of a successful turnaround, according to newly appointed CEO Kruti Patel Goyal, a company veteran who started in the top job in January.…
Features April 30
Ace Hardware Deploys AI Tool for Associates in 2,300 Stores
The home improvement sector is proving to be fertile ground for AI-powered solutions: both The Home Depot and Lowe’s were quick to introduce customer-facing AI tools last spring, just as…
News April 29
Amazon Adds AI-Powered Q&A Feature at Key Point in Shopper Journey
Amazon, which is testing short-form AI-generated audio summaries on select product detail pages (PDPs), has added a feature that allows shoppers to ask questions of the AI hosts during this…
News April 29
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