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Is it Time to Upgrade Your WMS to a Fulfillment Management System?

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your…

Executive Viewpoints July 22

 Community: The Cornerstone for Product and Marketing Innovation

Featuring: Grace Lee Chen, Founder and CEO, Birdy Grey | Monica Ashauer, Co-founder and President, Birdy Grey In its early days, Birdy Grey was very much an “Instagram brand.” That…

Podcasts July 22
Legendary department store Macy's tapped Deloitte Digital to level up its CX, including improved personalization for five key customer journeys.

Macy’s Levels Up Personalization with 500M Tailored Offers to 30M Customers

Personalization has become an expectation for many consumers, but brands’ maturity levels in providing personalized marketing and CX varies greatly. While capabilities vary, the benefits are clear: according to research…

Features July 22

Coach Deploys Digital Gamification to Promote ‘Find Your Courage’ Campaign

Coach has partnered with metaverse platforms Roblox and Zepeto to support its Spring 2024 collection’s campaign theme, “Find Your Courage.” The luxury brand will offer items to help users playing…

News July 19
Gentle Monster, American Dream Mall

Gentle Monster

Eyewear brand Gentle Monster, known for its eclectic approach to both product and store design, has opened a flagship location in The Avenue at American Dream mall in New Jersey,…

News July 19
Image from Pacsun's fall campaign.

Pacsun Taps Pinterest to Drive Home Fall Campaign: ‘Better in Baggy’

This fall, things are going to get baggy, at least according to Pacsun and its consumer community, The Pacsun Collective. The retailer’s back-to-school campaign centers on the theme “Better in…

News July 19
New Overstock.com home page.

Beyond Completes Overstock.com Revival with Revamped Website, New Categories

Beyond, Inc. — owner of the Overstock, Bed Bath & Beyond and Zulily brands — is celebrating the successful resurrection of Overstock.com with a “Grand Reopening,” featuring a new look…

News July 19

New Returns Platforms Promises Customers Instant Refunds

Reshop, a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga. Reshop, which…

News July 19
GoodBuy Gear homepage

Resale Marketplace GoodBuy Gear’s Secret Weapon to Earn Parents’ Trust — AI

Resale may be a hot sector at the moment, but that doesn’t mean it’s an easy business to be in, especially when it comes to making money. Selling used goods…

Features July 19
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