Retail TouchPoints

50% Of Check-In Users Only Visited A Store After Receiving Offers Via Mobile Device

                 (Click on the image to enlarge) A recent webinar titled, “Changing the Game in the Retail Store Through Your Own Branded Mobile Experience,” revealed that more retailers are investing…

Ace Hardware Improves Audits, Order Management With SAP

Ace Hardware’s commitment to the SAP solution portfolio has been paying off for the 4,100-store cooperative since the initial implementation in 2007. Initially, “we transitioned to SAP for the efficiencies,…

Just posted a new TouchPoints TV segment on I Love Velvet and their mobile payment solutions. View our full NRF Retail’s Big Show 2012 coverage here! Mobility was a hot…

Forrester Research Highlights Impact Of Location-Based Marketing

As consumers migrate to smartphones, more retailers are rolling out new strategies that leverage customer engagement via mobile devices. One of these is check-in services, where the market opportunity is…

TouchPoints TV: Pascale Juan, I Love Velvet

Pascale Juan, I Love Velvet Mobility was a hot topic at this year’s BIG Show. With the promise of increased purchase rates and customer engagement, retailers are eager to leverage…

InkJet Superstore Accepts Customer Engagement Award

During the National Retail Federation conference, we honored InkJetSuperStore with a Customer Engagement Award for the Social Media Marketing category. InkJetSuperStore’s use of TurnTo’s social Q&A dramatically increased customer engagement,…

TouchPoints TV: Kelly O’Neill, Oracle Retail

Kelly O’Neill, Oracle Retail O’Neill, who joined Oracle Retail along with the ATG acquisition, discusses the integration of commerce and business operations. “It’s a fascinating time in retail,” she notes.…

TouchPoints TV: Ravi Bagal, Verizon

Ravi Bagal, Verizon Bagal explains Verizon’s definition of omnichannel. He notes that consumers want a single experience with retailers across any touch point. Bagal points out that any retailer contemplating…

TouchPoints TV: Diana McHenry, SAS

Diana McHenry, SAS A primary theme for SAS this year is: “It’s all about the customer,” says McHenry. She also discusses high-performance retailing. SAS released new retail planning and price…