Retail TouchPoints

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Tips For Mending The Gaps In Consumer Experience

It’s not easy being a consumer-facing brand these days. After years building a company based on one consumer pathway, the mobile, app, email, social, geo-located, connected TV, real-time bargain-hungry consumer…

Executive Viewpoints July 30

Rumor Mill: Amazon Exploring Same-Day Delivery

Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on RetailWire.com, retail industry executives get plugged in to the latest news and…

Features July 30

Listrak Launches Visual Analytics Platform For More Effective Email Marketing

Listrak, an email marketing solutions provider, announced the launch of Listrak 5.0, a visual e-Commerce analytics platform that helps marketers reduce creative design time, more easily segment and reach target…

News July 30

MasterCard, Gilt City Team To Offer More Priceless Experiences

MasterCard and Gilt City, the local lifestyle web site from Gilt Groupe, have teamed to offer registered users of U.S. MasterCard Priceless Cities programs additional and exclusive travel, culinary and…

News July 30

Intent to Buy Cartoon: #9 E-Commerce Profiling

      Profile data alone can turn potential customers away if it’s off-base. Instead, by examining customer’s micro-behaviors, retailers can tap into their customer’s in-the-moment needs, rather than what an outdated…

Executive Viewpoints July 27

TastingRoom.com Drives Social Shares And Engagement

Consumers are the most influential factor in brand discovery via social media. As a result, retailers must keep pace with this continual shift to consumer-generated content and consumer-to-consumer (C2C) engagement…

News July 27

Foursquare Releases New Tools To Help Retailers Cash In On Localization

Since its inception in 2009, foursquare has been one of the most popular check-in applications. By allowing users to share their whereabouts, as well as receive ratings, reviews and images…

News July 26

Keeping Up With J. C. Penney

There’s no question that J. C. Penney is making news in 2012. The company released no less than 22 press announcements since January, running the gamut from announcing new leadership…

News July 26

Grocery Retailer Increases Multi-Channel Customer Engagement With CEM And Social CRM Solutions

Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback and Voice of the Customer (VoC) initiatives. Best-in-class retailers utilize these tools…

News July 26
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