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Grocery Retailer Increases Multi-Channel Customer Engagement With CEM And Social CRM Solutions
Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback and Voice of the Customer (VoC) initiatives. Best-in-class retailers utilize these tools…
News July 26New Deloitte Study: Smartphones To Influence $689 Billion Of In-Store Sales By 2016
As smartphone sales proliferate, largely due to their increased availability and affordability, consumers are utilizing mobile phones more frequently to research potential purchases, prices and ratings/reviews. In fact, smartphones currently…
News July 25Shopping With Social Intelligence: How It Works [Infographic]
Shoppers utilize social intelligence — defined as the ability to understand and learn from each other and profit from social situations — to connect with people they know and trust,…
Executive Viewpoints July 24Leading Retailers Implement Innovative Loyalty Strategies
This is Part 2 of Retail TouchPoints’ three-part Customer Loyalty Report. This feature spotlights the rise of the SoLoMo shopper and how today’s retailers are keeping pace with educated and…
News July 24The Multi-channel Consumer: Keys To Reaching Today’s Luxury Retail Shopper
The rapid emergence of mobile devices and social platforms in recent years has presented retailers with more channels than ever before through which to grow their brands. In turn, this…
Executive Viewpoints July 24Guiding Principles For Place Design
For a retailer, knowing exactly what makes a space inviting and popular begs the question: How can I transform my own store into a “Third-Place” – style destination? Walt Disney…
Executive Viewpoints July 24Upstream Commerce Launches Tool For Optimized Assortment Intelligence
Price- and deal-savvy consumers are conducting more extensive research on potential purchases. Because of these thrifty browsing strategies, retailers are seeking ways to price inventory more efficiently and excel in…
News July 24First Data Innovations Help Merchants Streamline Business Opportunities
First Data, an electronic commerce and payment processing solutions provider, has announced new solutions that provide consumers with more secure and flexible payment options, and help retailers streamline business opportunities.…
News July 24Albertsons Partners With Recall InfoLink To Reduce Impact Of Product Recalls
Albertsons, a privately-owned supermarket chain with more than 180 stores in seven states, has partnered with Recall InfoLink to decrease the impact of product recalls within its pharmacy operation. Recall…
News July 24
