Retail TouchPoints

Red Wing Shoes Wows Customers With Advanced Call Center Technology

Although consumers are sharing insights and asking questions via email and social networks, the call center remains the hub of all retail service, according to research from American Express. The…

Cloud Services Move Toward Saturation In Retail

  Following is Part 3 of the Retail TouchPoints series focused on Creating Winning Cloud Strategies. In this final installment, solution providers discuss current and future benefits of cloud computing.…

Omnichannel Loyalty in Practice: How Retailers Can Maximize Brand Allegiance Among Customers

Let’s face it: the retail industry’s first-to-market acknowledgement of the world becoming an ongoing 24/7/365 omnichannel experience has set the pace for how all industries should be thinking about changing…

Small Luxuries Entice Shoppers To Splurge In Next Six Months

Despite continued economic concerns, approximately half of U.S. consumers intend to buy luxury items between November 2012 and May 2013, according to the newly released 2012 Accenture Luxury Shopping Survey.…

Celerant Technology Partners With Motion Computing To Offer New mPOS Solution

Armed with mobile technology, such as smartphones or tablets, store associates can educate shoppers more thoroughly about products and complete transactions from anywhere in a store, creating a richer and…

Caché Implements RetailNext In-Store Management And Monitoring Solution

Caché, a nationwide specialty retailer of lifestyle sportswear and dresses, has selected RetailNext to provide in-store traffic management and real-time monitoring capabilities in 261 stores in 43 states. Caché expects…

BabyAge.com Increases Conversions 614% With Social Q&A

User-generated content, such as ratings and reviews, allow consumers to share insights and opinions on products, brands and cross-channel experiences. Many customers rely on this content before making a purchase,…

Charley’s Grilled Subs — a restaurant chain specializing in cheese steak sandwiches — has successfully increased engagement among customers and overall purchases as part of the brand’s newest SMS-focused initiative…

Research Reveals How Holiday Shoppers Plan To Shop

Holiday shoppers will trade long POS waiting lines for online shopping whenever they can, and access product data from desktops as well as smartphones, laptops and tablets. The majority (80%)…