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Looking Forward To A Great Year In Retail By Debbie Hauss As I stated in the Retail TouchPoints NRF recap: If 2009 was the low point for the retail industry…
Executive Viewpoints January 23Nine Retailers Chosen For Best Online Customer Service
In its 15th Annual Mystery Shopping Study, the e-tailing group has announced nine merchants that offer the best customer service, out of the top 100. Winners include (in alphabetical order):…
News January 23NRF: The Current Landscape Of Mobile Payments And Where It’s Headed
One-in-five consumers have had a bad retail experience, according to a Temkin Group report on customer experiences. But mobile devices — such as smartphones and tablets — can combat that…
News January 23TouchPoints TV at #NRF13: Chris Lybeer, NCR
Chris Lybeer, Vice President, Retail Division, NCR Lybeer talks about recent consumer research conducted by NCR. “Retailers are going to have to work hard and fast to keep up…
News January 23TouchPoints TV at #NRF13: John Lobsitz, Seamark International
John Lobsitz, Seamark International Best-in-class retailers are leveraging mobile technology to better engage with shoppers in stores. During this episode of TouchPoints TV, John Lobsitz, President of Seamark International,…
News January 23TouchPoints TV at #NRF13: Moris Chemtov, Jesta I.S.
Moris Chemtov, President, Jesta I.S. During this episode of TouchPoints TV, Moris Chemtov, President of Jesta I.S., discusses how mobile and Big Data are key trends for retailers in…
News January 23NRF BIG Show Recap: Editors’ Perspectives, Session Recaps
Following is an overview of the NRF BIG Show 2013, featuring editorial perspectives from Debbie Hauss, Editor-in-Chief of Retail TouchPoints and Alicia Fiorletta, Associate Editor of Retail TouchPoints. The article…
Features January 22Comparing Political And Retail Strategies
Editor’s Note: This article is an excerpt from Schwartz’s book titled: Fast Shopper, Slow Store. Many people in the business of connecting to retail customers are busy reworking their game…
Executive Viewpoints January 22Help Yourself: Digital Malls Represent A $7 Billion Opportunity
Many mall developers, retailers, consumer product manufacturers and even vending operators are facing demographic, economic and technological challenges, as 12% of consumers are moving to urban areas annually, according to…
Features January 22
