Retail TouchPoints

Back-To-School Market For College Students Winds Up

The customary back-to-school season ends in September, but online opportunities to sell into the college market are just winding up. Students receive their college acceptance letters in the springtime, start…

Seven Keys To Building A Next-Generation Customer Service Platform

More consumers are using mobile devices, online communities and social media to initiate customer service requests. This shift in behavior has motivated merchants to support next-generation consumers with improved customer…

Retailers Enrich The Customer Experience With Scheduling Optimization

Following is Part 1 of the Retail TouchPoints series focused on Best Practices In Workforce Management. This section focuses on technologies and strategies designed to optimize the scheduling process.  Part…

Blending IT Departments Can Be Messy In A Retail Merger

The dealmakers who broker mergers — like the one between OfficeMax and Office Depot that is expected to close later this year pending regulatory approval — typically pore over balance…

At The Crossroads Of Nature and Nurture, You’ll Find The Thriving Online Marketer

I am sure that you have been a party to animated debates about Nature vs. Nurture in the context of psychology. But, have you ever considered this phenomenon when it…

SLYCE Visual-Based Purchasing App Allows Consumers To Snap And Buy

Just as the Shazam music app allows consumers to identify a song through their smartphones, then purchase and/or share that song, SLYCE Commerce technology offers a similar service for products.…

The Global Spread Of The Micro-Mobile Merchant

The growing ubiquity of mobile devices is changing the face of business transactions around the world. Merchants are no longer forced to invest in large, expensive countertop machines in order…

NRF Combats Misperceptions With “This Is Retail” Campaign

The National Retail Federation (NRF) is working to improve the perception of the retail industry with a new campaign called: “This is Retail: Careers, Community, Innovation.” The initiative will seek…

5 Considerations When Buying A Retail Analytics Solution By Yan Krupnik, Marketing Manager, Retalon In today’s world most retailers understand the value of analytics solutions for their business. However, there…