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Executive Viewpoints May 22Forrester Analyst Shares Social Customer Service Best Practices
Quality customer service is the backbone of every successful retail organization. By ensuring customers are satisfied, retailers can generate long-term loyalty, which is a key source for long-term revenue and…
News May 22Rakuten Becomes Majority Shareholder In The Grommet
The Grommet, an online marketplace and product discovery and curation platform, has received another round of funding from Rakuten, an international online marketplace. This investment makes Rakuten a majority stakeholder,…
News May 21Modern Automotive Performance Improves Page Views With Blosm
Modern Automotive Performance, a performance auto parts and services retailer, has implemented the Blosm data collection platform from Thanx Media to increase the size of its online catalog. By adding…
News May 21Using Social Media To Translate “Posts” Into Profits
In a webinar aired live today, executives from Microsoft Dynamics and Junction Solutions shared the latest trends and strategies for retailers looking to profit from social media involvement. The webinar,…
News May 20Innovation Labs Strengthen Retailer-Consumer Connections
Many traditional retailers are still grappling with ways to appeal to omnichannel shoppers who are researching and buying from their tablets and smartphones. To become more connected with these consumers,…
News May 20Untaming Your Brand For The Tech Jungle
If you’ve felt overwhelmed by the jungle of new social platforms, new e-Commerce tools, and new mobile devices, you aren’t alone. Technology is evolving at breakneck speeds, and it can…
Executive Viewpoints May 20Forrester Study Highlights Mobile Trends In 2013
More than one billion smartphones are in use worldwide, according to a recent mobile trends study conducted by Forrester Research. “Mobile is driving a second Internet revolution that’s even more…
Features May 20Local Measure Provides Real-Time Social Media Monitoring
Social networks are becoming increasingly important sources for retailers to capture detailed data on consumer preferences and behaviors. According to a study conducted by PwC of Hong Kong, 59% of…
News May 20
