Retail TouchPoints

Untaming Your Brand For The Tech Jungle

If you’ve felt overwhelmed by the jungle of new social platforms, new e-Commerce tools, and new mobile devices, you aren’t alone. Technology is evolving at breakneck speeds, and it can…

Forrester Study Highlights Mobile Trends In 2013

More than one billion smartphones are in use worldwide, according to a recent mobile trends study conducted by Forrester Research. “Mobile is driving a second Internet revolution that’s even more…

Local Measure Provides Real-Time Social Media Monitoring

Social networks are becoming increasingly important sources for retailers to capture detailed data on consumer preferences and behaviors. According to a study conducted by PwC of Hong Kong, 59% of…

Connected Consumer Series Kicks Off With Cisco Session On Mobility

Roughly 98% of the U.S. digital shopping population use their smartphones while in stores to research and buy products and services, according to annual shopper research from Cisco. The company…

Think Mobile Is Not For You? Five Reasons Why It Should Be By Bob Egner, VP of Product Development, EPiServer These days, you’d be hard-pressed to find a retailer who…

American Eagle Outfitters Drives Long-Term Profits With Project LASER

Retailers across verticals are restructuring marketing, inventory and other key processes to help keep pace with consumers’ demanding, multichannel shopping behaviors.   American Eagle Outfitters turned to JDA Software to…

Williams-Sonoma, Inc., a provider of high-end home goods, today announced the implementation of SuiteCommerce from NetSuite Inc. to aid in international growth plans, according to a company press release.

iPads Replace Sample Binders At Artisans

When retailers and clothing manufacturers meet face-to-face, it is often to pore over thick binders full of samples. Artisans Inc., an apparel manufacturer with an emphasis on embroidered items with…

Gilt Groupe Boosts Customer Satisfaction With Cross-Channel Service Tools

Online shoppers can browse and buy conveniently from the comfort of their homes. But when consumers have questions or concerns during their online journeys, they must rely on social media,…