Retail TouchPoints

Crabtree & Evelyn Taps The Cloud For Global E-Commerce Expansion

To better reach consumers across demographics and geographic borders, retailers are expanding their brands with e-Commerce sites that reach around the world. Crabtree & Evelyn, a bath, body and home…

Digby Analysis Shows Mobile Apps Are On The Rise

The 20 most profitable retailers from 2012 now are using mobile apps to engage consumers, according to a study conducted by Digby, a mobile and location-based marketing solution provider. Findings…

How Retailers Can Benefit From Mobile Implementation

The U.S. mobile commerce market is expected to reach more than $30 million by 2016, according to a report from Forrester Research. Already 75% of consumers utilize their smartphones while…

TouchPoints TV: Jill Campbell, Oracle Retail

  Campbell talks about the concept of Retail Anywhere, and how merchants can implement advanced technology solutions in order to deliver on the promise of efficient purchasing and fulfillment across…

Walmart And MillerCoors Embrace Digital Customer Engagement

The Shopper Marketing Summit, a retail networking event hosted in April 2013 by the Path to Purchase Institute, focused on collaboration, in-store activation, digital and omnichannel strategies, shopper engagement and…

Aceituna Café Speeds Ordering And Checkout With mPOS

For quick-serve restaurants (QSRs), time is money. Long wait times may help determine whether a consumer stays at a QSR location, or moves on to a competitor. To ensure customer…

Donna Karan Exec Shares Social Media Best Practices

The luxury industry is on an upswing: 25% of affluent consumers purchased at least one high-end product a month in 2012, versus only 10% in 2011, according to research from…

NetSuite Acquires OrderMotion

After “months of negotiations,” NetSuite has acquired OrderMotion, a provider of cloud-based Direct-to-Consumer (D2C) order management solutions, according to Andy Lloyd, General Manager of Commerce Products, NetSuite. OrderMotion brings more…

One Great Customer ExperienceBy Debbie Hauss, Editor-in-Chief I couldn’t resist sharing a recent great customer experience. This was a very personal purchase and if anything had gone wrong, it could…