Retail TouchPoints
As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue
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CXPA Launches New Certification Program
The Customer Experience Professionals Association (CXPA), an international non-profit organization, announced plans to launch a Certified Customer Experience Professional (CCXP) certificate program during 2013. The initiative is designed to acknowledge…
News May 28GameQuestDirect.com Cuts Costs By 60% With GoECart
GameQuestDirect.com, a video game eTailer, replaced multiple e-Commerce systems with a single, all-in-one e-Commerce technology platform from GoECart. The GoECart 360 suite decreased costs by 60% and increased video game…
News May 28Connected Consumer Series Helps Retailers Position For Success
Top retail thought leaders converged online last week for the second annual Connected Consumer Series. Hosted by Retail TouchPoints, the four-day event featured retail executives, analysts and solution providers as…
Features May 285 Decisions That Will Increase Customer Passion For Your Brand By Jeanne Bliss, Author and President, CustomerBLISS When you make decisions that respect and honor customers, you will earn their…
Executive Viewpoints May 28New SDL Survey Reveals Global Mobile And Social Consumer Preferences
Consumers’ browsing and buying strategies are extending across digital and physical channels. As a result, shoppers are demanding seamless and consistent brand experiences, regardless of the technologies and touch points…
Features May 28Traffic Intelligence: The Science Of Shopper Conversion
Few retailers actually measure how many people are in their stores. Without direct knowledge of store traffic, advertising and promotion performance, weather and seasonality effects, and conversion of shoppers to…
Executive Viewpoints May 28RichContent Curates Web Content In Real Time For Each Site Visitor
As consumers continue to demand more personalized e-Commerce interactions, “retailers need to stand out from the crowd and find ways to deliver a unique, exceptional shopping experience,” said Deena Amato-McCoy,…
News May 28
10 Retailers Receive 2013 Channel Innovation Awards
In its third year, Retail TouchPoints is proud to present Channel Innovation Awards to 10 deserving retail companies. This award program is designed to honor retailers who are achieving cross-channel…
Features May 28Brands And Retailers Are Leaving Offline Revenue On The Table
The Internet has revolutionized the way shoppers interact with brands and retailers. We browse, shop, compare product features and pricing — and we’re buying more online every year. Naturally, brands…
Executive Viewpoints May 28
