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Blending The Old And New By Kim Zimmermann, Managing Editor I had the pleasure of attending Internet Week New York last week, and of course technology was the main topic…
Executive Viewpoints May 30Internet Week NY: Retailers Strive To Utilize Technology With A Human Touch
While it is easier than ever to connect with customers in a wired world, retailers are looking for ways to add technology and automation without losing the human factor. That…
Features May 30Capgemini And SAP Create Packaged Solutions That Leverage Big Data
Capgemini, a technology performance consultant, announced a partnership with SAP AG to provide packaged retail business solutions for real-time insights for faster time-to-value. The new Capgemini Extreme Applications for Retail…
News May 29Mobile “Mind Shift,” Trends And Successes Discussed During Webinar
With 3 billion smartphones in use by the end of 2017, mobile is fast becoming consumers’ primary touch point, according to a recent webinar, titled: “The Smartphone & Tablet Experience.”…
News May 29CXPA Launches New Certification Program
The Customer Experience Professionals Association (CXPA), an international non-profit organization, announced plans to launch a Certified Customer Experience Professional (CCXP) certificate program during 2013. The initiative is designed to acknowledge…
News May 28GameQuestDirect.com Cuts Costs By 60% With GoECart
GameQuestDirect.com, a video game eTailer, replaced multiple e-Commerce systems with a single, all-in-one e-Commerce technology platform from GoECart. The GoECart 360 suite decreased costs by 60% and increased video game…
News May 28Connected Consumer Series Helps Retailers Position For Success
Top retail thought leaders converged online last week for the second annual Connected Consumer Series. Hosted by Retail TouchPoints, the four-day event featured retail executives, analysts and solution providers as…
Features May 285 Decisions That Will Increase Customer Passion For Your Brand By Jeanne Bliss, Author and President, CustomerBLISS When you make decisions that respect and honor customers, you will earn their…
Executive Viewpoints May 28New SDL Survey Reveals Global Mobile And Social Consumer Preferences
Consumers’ browsing and buying strategies are extending across digital and physical channels. As a result, shoppers are demanding seamless and consistent brand experiences, regardless of the technologies and touch points…
Features May 28
