Retail TouchPoints

Virtual Assistant Ultra Harnesses Video To Engage Shoppers

Among the multiple tools and solutions available to retailers today, digital signage can help improve engagement and dwell times in physical stores, and in turn, improve sales results. Virtual Assistant…

Making The Most Of Mobile Messaging With Action Analytics

Mobile’s “always on” connectedness and highly personal nature makes it a perfect channel for retailers to boost engagement with their customers. That’s why growing numbers of retailers are using it…

The Role Of SMS In The Digital Marketing Mix

Increasing customer engagement drives revenue, as every multichannel marketer knows. And email marketing continues to hold its own as one of the most profitable and proven digital marketing channels for…

Zales.com Adopts BevyUp Social Collaboration Tool

Zales, a jewelry retailer, has implemented BevyUp, a collaborative online shopping platform, on the e-Commerce site. The BevyUp platform is designed to help retailers create a more social online shopping…

ECommera Acquires OrderDynamics

ECommera, a decision-intelligence commerce solutions provider, today announced the acquisition of OrderDynamics, a cloud order management system (OMS) and commerce platform for multichannel retailers. Acquisition terms were not disclosed. By…

ModCloth Speeds Service Response Times With Zendesk

Overall, consumers rely heavily on call centers to interact with customer service agents, with 60% of shoppers preferring the channel to others, according to Forrester research. However, as online sales…

Going, Going…Gone? Five Tips To Win Back Lapsed Customers By Jordan Elkind, Customer Advocate, Custora You know those customers. The ones who placed a few big orders back in 2010…

Rewards Motivate Moms Influencing $2.4 Trillion Each Year

Offering rewards helps retailers engage with today’s digitally savvy consumer. In fact, research shows most moms (81%) are more likely to respond positively to brands that offer incentives, and 72%…

American Eagle Outfitters turned to JDA Software to help transition and fortify two brands — American Eagle and Aerie. These brands are sold in more than 1,000 North American stores…