Retail TouchPoints

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N8 Identity Inc. Unveils Workforce Identity And Access Management Tool

The proliferation of store technologies across channels, combined with high employee turnover rates, makes managing retail system security exceptionally challenging for most retailers. Onboarding, offboarding and changes in responsibilities all…

News July 30

Samsonite Adopts MI9 Platform To Unify Data Across Channels

Samsonite has chosen MI9 to power its omnichannel retail campaigns. In planning its omnichannel strategy, Samsonite was looking for  “a technology partner to provide us with one operational data model…

News July 29

Warby Parker Taps Internal Surveys To Drive Innovation And Growth

Since the inception of Warby Parker in 2010, the multichannel eyewear retailer has evolved from a small startup to a nationally recognized brand. With this consistent growth, however, the retailer…

News July 29

The Evolution Of Net Promoter Score: WoMI

By Larry Freed, President and CEO, ForeSee   Net Promoter Score, commonly referred to as NPS, was first introduced in the Harvard Business Review in a 2003 article, titled: “The…

Executive Viewpoints July 29

See What You Missed This Month On @RTouchPoints!

Just in case you’ve been living under a rock for the last month, or have been off enjoying a nice tropical vacation with family or friends, we’ve decided to spotlight…

Executive Viewpoints July 26

Kraft Taps JDA Flowcasting To Maximize Retailer-Supplier Collaboration

Consumers’ growing expectations for a seamless shopping process across all channels has put a strain on the supply chain for both retailers and their supplier partners. To address this challenge…

Features July 26

Kmart Adds Buy Online, Pay In Store Option For Shoppers

Kmart now is offering shoppers a new payment option that allows them to reserve products online and buy them in stores. The Pay In Store offering was created to provide…

News July 26

Want to Support Your Community? Try Shopping!

Looking for an enjoyable way to spend an afternoon while supporting your community and the economy as a whole? Go shopping. When consumers shop locally, their communities benefit in multiple…

Features July 25

American Eagle Outfitters Opens Corporate Office With Omnichannel Focus

American Eagle Outfitters (AEO), which operates under the American Eagle and Aerie brands, has opened a corporate office in San Francisco to drive technological innovation, according to company representatives. The…

News July 25
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