Retail TouchPoints

Today’s Customer Experiences And Tech Support Have Everything And Nothing To Do With Your Brand

By Paul Weichselbaum, EVP, PlumChoice How many “me too” retailers are you competing against in today’s fast-paced, device- and technology-centric market? What are you doing to deliver superior experiences that differentiate…

J.Crew, L.L. Bean And Net-A-Porter Among Best Online Customer Service Providers

Retailers across all channels are committed to improving the customer service experience. But which online retailers are doing the best job of pleasing shoppers? In a recent study of customer…

Pinteresting Retailers For the past year – maybe a little longer – retailers and marketers alike have been buzzing around the potential of Pinterest.  At Retail TouchPoints, we’ve even covered a few…

Sports Corner Integrates Point Of Sale With Epicor ERP Solution

Sports Corner, a Qatar-based sporting goods retailer, is integrating its point of sale (POS) solution with the Epicor Enterprise Resource Planning (ERP) solution across all 12 branches. Specifically, Sports Corner…

Aligning Inventory Strategies With Omnichannel Demands

Following is Part 1 of the Retail TouchPoints feature focused on inventory best practices. This article will share insights around the current state of omnichannel inventory fulfillment, as well as…

Three Ways To Replace Reporting Woes With Revenue

Reports are a big deal — and the BI and analytics industry, which is slated to reach $13.8 billion in 2013 and $17.1 billion in 2016, reflects the growing need…

Almost 50% Of Emails Are Opened On Mobile Devices, But Desktop Still Prevails

Consumers open nearly half of all emails on a mobile device, according to a report recently released by email marketing platform provider Yesmail Interactive. However, twice as many people click…

Zafu Helps Fashion Etailers Harness Big Data

Personalized recommendations enhance the customer experience and increase engagement, conversion rates and customer loyalty. Recommendations and personalization features are among the top investment priorities in 2013 for 62% of retailers, according…

Cookies: Not Part Of A Balanced Omnichannel Diet

Over the past few years, the retail industry has been inundated with buzzwords like “cross-channel,” “multichannel” and “omnichannel,” all of which can be loosely translated to the creation of a…