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Aritzia’s U.S. Revenue Jumps 54% as Store Expansion Continues
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Needle And TurnTo Partner To Speed Answers To Customer Questions
As part of a new partnership, Needle will now respond to customer questions through the Social Q&A platform from TurnTo Networks. Needle employees, called “Needlers,” are guaranteed to answer 50%…
News October 21Creating Face-To-Face Engagement Online
Frequent readers of the Retail TouchPoints blog know how much we love BaubleBar. The multichannel jewelry retailer has done a lot of really fun business initiatives across channels, including its social media…
Executive Viewpoints October 18Marketing To The Verge Culture
Many retailers are struggling to effectively connect and engage Millennial consumers. Although this demographic group is characterized as those 18 to 37 years old, Karmaloop is tailored to a very…
Executive Viewpoints October 18Google Folds StellaService Into Trusted Stores Program
Google has expanded the Google Trusted Stores program to include StellaService, a provider of customer service ratings and syndicated data for online retailers. The new partnership was announced at the…
News October 18Creating Moments Of Inspiration
As a retailer, it is so important to inspire and encourage customers to not only complete a purchase, but continue to visit on an ongoing basis. In the era of…
Executive Viewpoints October 18Why You’re Listening To The Airline Guy About Customer Service
Retail TouchPoints is here at the #StellaSummit in the New York Stock Exchange in NYC, and it’s a beautiful day to learn about customer service! Kicking off the summit is Marty…
Executive Viewpoints October 18Arby’s Encourages Consumers To Join ‘The League Of Brisket’ With PunchTab
Fast-food chain Arby’s has selected PunchTab, an omnichannel loyalty and engagement platform, to better engage customers throughout the purchase path. Participants are rewarded for uploading purchase receipts and for engaging…
News October 18How CMOs Are Benching The CIOs In This Fall’s Hottest Game: Real-Time Retailing
By Graham Cooke, Founder, CEO, Qubit It’s fall and there are two things on the mind of every American: Football and the sales season that kicks off with Columbus Day…
Executive Viewpoints October 18RedPlum Survey Reveals Millennials Still Clip Newspaper Coupons
Marketers and media planners continually are challenged to engage and activate consumers across demographics. While digitally charged Millennials regularly receive promotions from tablets, PCs and smart phones, 51% turn most…
News October 18
