Retail TouchPoints

Latest Posts

Creating A Precious Brand Experience With CRM

Nowadays, it’s more important than ever to create a great customer experience. If you work for a multichannel retailer, you’re not only competing with brick-and-mortar counterparts, but also online pure-plays…

Executive Viewpoints October 29

Mobile RFID And Checkout Energize The In-Store Shopping Journey

  Following is Part 2 of the Retail TouchPoints feature entitled: The Mobile-Influenced In-Store Experience. This section looks at how mobile RFID and mobile checkout influence the in-store customer journey.…

News October 28

Taking Your E-Commerce Efforts Global

You may be looking at possibilities overseas for growing your business.  If you want to offer an online store for consumers abroad, it is essential to know the payment expectations,…

Executive Viewpoints October 28

Reinventing Retail Part 2

As the global economy has expanded and provided a multitude of options for how, where and when shoppers make purchases, the nature of retail has changed. Retailers must adapt to…

Executive Viewpoints October 28

Opterus Store Ops-Center Enhances Communication Across The Business

To succeed in a competitive marketplace, retailers must ensure there is open and ongoing communication — from the corporate office all the way down to individual store associates. If corporate…

News October 28

Most U.S. Consumers Believe In The Future Of Mobile Payments

Despite increasing worldwide demand for mobile services, U.S. consumers still were hesitant to embrace mobile payments, compared to their peers in emerging market countries, according to an SAP study, titled:…

Features October 28

CoffeeForLess.com Boosts Conversions By 300% With Social Q&A

The Internet has enabled customers to gather product information quickly and easily. Whether through e-Commerce web sites, online forums or third-party review sites, customers can find out exactly what they…

News October 28

Blinds.com Captures Customer Feedback With iPerceptions

In order to develop a base of loyal, repeat customers, retailers must keep a constant pulse on satisfaction and sentiment. By collecting data on customers and their expectations, retailers can…

News October 28

Showrooming Goes Virtual: How E-Commerce Retailers Can Deal With It

By Andrew Scarbrough, Co-Founder and COO, PriceWaiter Showrooming has been around for decades. First, it started with consumers rolling into your brick-and-mortar shoe store, trying on shoes and then buying at your local…

Executive Viewpoints October 28
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