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Navy Exchange Improves Sales Audit Processes With Epicor
A common challenge for retailers as they expand is integrating disparate legacy systems. To help ensure data accuracy and business efficiency, merchants must take a more automated approach to their…
News December 12Analyzing The Customer Experience To Drive Cross-Channel Growth
Regardless of a retailer’s category or price point, customers are central to a company’s overall success. Whether they’re on an e-Commerce site, ordering through a call center, or browsing through…
Features December 11Apple Rolls Out iBeacon In All Stores
Apple has implemented iBeacon, a geo-location technology developed by the company, in all 254 of its U.S. stores. iBeacon was created to help guide customers through the store and deliver…
News December 11Kudos To The Retailers Hyper-Focused On Customer Engagement
By Debbie Hauss, Editor-in-Chief Each year at Retail TouchPoints we recognize retailers that go the extra mile in engaging with customers. This year’s Customer Engagement Awards features 14 different retail companies that implemented innovative…
Executive Viewpoints December 11Groupon Acquires Boomerang
Daily deal company Groupon has acquired social gifting company Boomerang in an effort to expand its variety of products and services for consumers. As a result of the deal, Boomerang…
News December 1114 Retailers Win Customer Engagement Awards
As we move into 2014, retailers are focused on finding creative, innovative and compelling new ways to engage with customers. Throughout all channels — in-store, online, via mobile and social…
News December 10Some Retailers Cut Hours And Benefits, Others See Opportunity With Obamacare
Web site issues aside, while much of the publicity regarding Obamacare has centered around companies cutting back hours and reducing health care benefits for employees, there has been a wide…
Features December 10Radically Expand Product Assortments With No Inventory Risk
The proverbial free lunch might just be achievable for online retailers. Imagine vastly expanding your product assortment while, at the same time, freeing capital locked up in inventory. Sound impossible?…
Executive Viewpoints December 10Cross-Channel Fulfillment Takes Priority Over Other Omnichannel Initiatives
Many retailers are establishing their plans for creating a seamless, omnichannel customer experience. New research from OrderDynamics and Forrester Consulting reveals that cross-channel fulfillment programs, such as buy online, pickup…
Features December 10
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