Retail TouchPoints
As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue
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Total Merchant Services CEO Joins ETA Presidential Advisory Council
Total Merchant Services, a provider of business services for small companies, announced that Joe Kaplan — the company’s CEO — was appointed to the 2014 Presidential Advisory Council of the…
News January 28SDL Unveils New Business Strategy, Customer Experience Cloud
With a new flagship product, the Customer Experience Cloud (CXC), SDL will offer retailers a cloud-based customer experience platform that incorporates social intelligence, customer analytics, campaign management, e-Commerce and web…
News January 28Financial Analysts Share Insights On Recent Data Security Breaches
Executives at Target and Neiman Marcus are reeling from breaks in data security systems that compromised millions of customers’ credit and debit card records. Now Michaels Stores is investigating a…
Features January 28Trend Watch: Data Security And Its Impact On Retail Innovation In 2014
Data security has now risen to the top of the heap of conversations in and around the retail industry. Undoubtedly, security breaches were not the planned topic of discussion for…
Features January 28A Retail Wireless Registry For 50 Billion Things
By Gary Schwartz, CEO, Impact Mobile When Cisco’s CEO, John Chambers, took the stage at CES in Vegas this year and announced that that there was a difference between The…
Executive Viewpoints January 28Multiple Order/Pick-up/Delivery Options Fulfill The Omnichannel Promise
This is Part 1 of the Retail TouchPoints Omnichannel Order/Pick-up/Delivery report. Part 2 will appear in the Feb. 4 newsletter. Today’s omnichannel retailing environment requires inventory visibility that allows shoppers…
News January 27Reinventing The Retail App For In-Store Success
Why exactly does a retail store need a good mobile app? There are two reasons. First, smartphones are stealing attention from the in-store experience. And second, shoppers who use smartphones…
Executive Viewpoints January 27Consumers Willing To Trade Data For A More Personalized Retail Experience
Ongoing technological innovation is increasing customer expectations, and as a result they command exemplary service and more relevant experiences across all channels. As a result, consumers are more willing to…
Features January 27Domo Platform Simplifies Access To Multi-Source Business Intelligence
Effective decision-making requires access to multiple sources of retail data anytime and from anywhere. When that data resides across disconnected systems, databases and applications, executives have difficulty obtaining a unified,…
News January 27
