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Carter’s Bets on Nostalgia and Individuality in Its Biggest Rebrand in 26 Years
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CPG And Retail M&A Activity Reaches Highest-Valued First Half Since 2007
CPG and retail mergers and acquisitions (M&A) increased 3.3% in the first half of 2014 to $140.7 billion, marking the highest-valued first half of activity since 2008 ($147.7 billion), according…
News October 14BoldChat Extends Live Chat To Mobile Devices
Now that mobile consumers can access their favorite retailers with just the tap of a screen, they have higher expectations of their shopping experiences. To adhere to these expectations and…
News October 14Turning Showrooming Into A Retail Advantage
Brick-and-mortar retailers are howling about “showrooming.” Someone comes into the store to see, touch and experience the product, only to return home to the Internet to compare prices and buy…
Executive Viewpoints October 14Luxottica CEO Resigns After Six Weeks In Position
Luxottica Group, a designer, manufacturer and distributor of luxury and sports eyewear, held an emergency Board of Directors meeting after Enrico Cavatorta, CEO of the company, resigned on Oct. 12,…
News October 14TOMS Uses Salesforce Service Cloud To Fuel One For One Movement
Some retailers are focusing on social good and responsibility by forging relationships with charities and non-profits. But there are other retailers, like TOMS, that could be described as “movement-based organizations,”…
Features October 13Is Your Contact Center Driving Your Omnichannel Strategy?
By John Cray, Enghouse Interactive Many retailers recognize that satisfying the demands of today’s highly connected consumers requires a strong commitment to the omnichannel — enabling customers to interact with…
Executive Viewpoints October 13La Cage Aux Sports Increases Table Income By 10% With Motorola
Consumers said they planned to spend 9.1% less per restaurant meal in 2014, according to a survey from consulting firm AlixPartners. However, if customers have a positive and memorable dining…
Features October 13Halloween Express Improves Inventory Efficiency During Peak Selling Times
Seasonal businesses face the challenge of managing inventory in light of ebbs and flows in demand. With more than 200 stores and an e-Commerce site, Halloween Express sees majority of…
Features October 10Challenges For The Modern-Day CMO
By Alan Cohen, Giant Spoon Marketing has changed so much in the last few years. For those who think we are not really that different from the “Mad Men” days,…
Executive Viewpoints October 10


















