Retail TouchPoints

Latest Posts

Four Ways to Turn Transactions into Customer Relationships that Last

As we emerge from the upheaval of the past year, brands face a daunting challenge: forging meaningful connections with customers in a volatile and shifting consumer environment. Traditional tactics —…

Executive Viewpoints February 7
B2B buyers — and even their counterparts in sales — increasingly demand B2C-level experiences for their business needs, a need that is driving organizations to level up their ecommerce experiences.

3 Realities Shaping the Future of B2B Ecommerce

The B2B buying journey has historically been both high-touch and highly complex. But the ease and personalization found on consumer-facing ecommerce sites, especially robust marketplaces like Amazon and Walmart, are simply too good…

Features February 7
Adore Beauty homepage

Australia’s Adore Beauty Brings Digital ‘Endless Aisle’ into its New Physical Stores

As it enters physical retail, Australian online beauty retailer Adore Beauty has teamed up with Tutch to ensure that customers visiting its newly minted brick-and-mortar stores will still have access…

News February 6

Albertsons Snips FreshPass Subscription Fee in Half for SNAP Recipients

Albertsons is offering a 50% discount on its FreshPass program for recipients of the Supplemental Nutrition Assistance Program (SNAP), cutting the annual cost to $49. FreshPass offers free delivery on…

News February 6

1-800-Flowers.com Partners with Uber to Manage V-Day Delivery Spikes

1-800-Flowers.com is collaborating with Uber Direct — Uber’s white label delivery service for merchants — to help florists meet demand during one of their busiest periods of the year (and…

News February 6

UPDATE: Tempur Sealy Completes Mattress Firm Acquisition, Announces Name Change

[Update as of Feb. 6, 2025] Tempur Sealy International has completed its acquisition of Mattress Firm for a purchase price of approximately $5 billion, a 25% increase over the original…

News February 6

Social Commerce Revolution: How Payments Innovation Transformed the Digital Shopping Experience

The power of social media in ecommerce is palpable. Shares, recommendations and actual transactions on channels like Instagram and TikTok are indispensable ways to build brand recognition and improve buyer…

Executive Viewpoints February 6
Freedom Furniture homepage

How AI-Driven Search and Personalization Boosted AOV 5.5% for Freedom Furniture

Freedom Furniture is a well-known Australian homewares retailer that’s been operating since 1981 and now has 47 stores across the country. But the merchant was suffering from a bit of…

Features February 6

Starbucks Joins Data-Sharing Pact Aimed at Reducing Food Waste

Starbucks has joined the U.S. Food Waste Pact, a national voluntary agreement focused on using precompetitive collaboration and data sharing to cut waste in the U.S. food system. Starbucks is…

News February 5
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank