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Why People-Centered Design will be One of 2025’s Hottest CX Trends
Some 2025 retail design trends are easy to predict; for example, it’s a good bet that artificial intelligence (AI) will play a starring (or at least supporting) role. But we…
Features January 22
Thinking Locally to Drive PoS and Expansion Campaigns
Your brand has had great success at home, and now you want to duplicate that in additional markets, maybe even expand internationally. Yet conducting point-of-sale (PoS) campaigns in new regions…
Executive Viewpoints January 22
An Old Sticking Point for More Sustainable Supply Chains
Across the globe in 2024, 31.5% of overall plastic waste is expected to be mismanaged after disposal. This means it will either remain uncollected or improperly managed, ending up in…
Executive Viewpoints January 22
Justice Department Accuses Walgreens of Dispensing ‘Millions’ of Illegal Opioid Prescriptions
The U.S. Department of Justice has filed a civil suit against Walgreens alleging that the pharmacy retailer dispensed millions of unlawful prescriptions for opioids despite “clear red flags that indicated…
News January 21
Day 1: Trump Moves to Save TikTok, Threatens Tariffs on Canada, Mexico, EU
President Donald Trump got straight to work Monday, Jan. 20. Within hours of taking office, Trump made a number of major moves via executive order, including negotiating the return of…
News January 21
Costco Teamsters Authorize Strike when Contract Ends on Jan. 31
By an 85% margin, Costco workers have authorized a strike by the 18,000 employees who are members of the Teamsters Union, to take effect on Jan. 31, 2025 when their…
News January 21
Advance Auto Parts to Shutter 523 Stores, Exit 204 Independent Locations
[Update as of Jan. 21, 2025] Hilco Real Estate will manage the disposition of more than 200 leased and 24 owned Advance Auto Parts locations across 46 states, consistent with…
News January 21
Why Emotion is the Most Important Customer Experience Metric
Experiences are, at their core, emotional for customers. Whether it’s the frustration of being stuck in a middle seat on a long flight, the excitement of waiting hours to taste…
Executive Viewpoints January 21
Exclusive: Travel Retailer WHSmith Launches North America Retail Media Network, Plans Significant Store Growth in Region
WHSmith North America (WHSNA) has partnered with commerce media solution SMG to launch a travel-focused in-store retail media network (RMN) that will connect brands with shoppers at the retailer’s more…
News January 21
