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TouchCommerce Rolls Out SMS Messaging
TouchCommerce has released TouchSMS, a solution leveraging native text messaging (SMS) capabilities to engage consumers in a personalized, two-way brand interaction with a live retail representative. With TouchSMS, enterprises have…
News April 19
Prelert Machine Learning Analytics Detects Incidents And Trends In Real Time
With retailers facing difficulties monitoring high volumes of data and identifying trends in real time, Prelert launched the Retail Order Analytics solution, which focuses on providing merchants with machine learning…
News April 19
Fraud Percentages On The Rise, With Mobile The Most Vulnerable
As retailers embrace new payment mechanisms geared to online, mobile and international commerce, they must be aware of key pain points and current fraud trends. According to the 2016 LexisNexis…
News April 19Chairish Auction Puts Spotlight On Design Influencers
Online marketplace Chairish has partnered with retail tastemaker, blogger and designer Emily Henderson to launch the first in a series of Chairish Auction shopping events. Through the auction, Henderson will…
News April 18Does Facebook Messenger Signal More Automated Customer Service Ahead?
While social media has become an important retail vehicle for marketing and consumer engagement, Facebook’s new API for Messenger brings a different twist to the concept of retail customer service.…
News April 184 Ways To Improve The Cross-Channel Customer Experience
By Kali Kasprzyk, Echidna Google the phrase omnichannel for retail. The articles on this topic and stats around it are mind blowing. And still, most retailers don’t employ a true…
Executive Viewpoints April 18
Sailthru Acquires Carnival To Enhance Cross-Channel Personalization
Customer Retention Cloud provider Sailthru has acquired Carnival, maker of a mobile marketing automation platform. The acquisition will allow Sailthru to give brands such as JustFab and TaskRabbit the ability…
News April 18Jenny Yoo Grabs Real-Time Data With PLM Solution
Awful, garish bridesmaid dresses may be a staple of comedic films, but they’re not so funny in real life. Since 2002, Jenny Yoo Collection has offered stylish, understated apparel for…
News April 18
In-Person Interactions Rev Up Advance Auto Parts Rewards Program
For the third year in a row, Advance Auto Parts is pulling out all the stops to bring attention to its Speed Perks customer loyalty program, rolling out an RV…
Features April 18
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