Retail TouchPoints
PwC Holiday Outlook 2026: Spending Holds, Shopping Habits Shift
Top Stories
Latest Posts
DICK’S Repositions Merchandising Strategy Amid Sporting Goods Struggles
Despite increasing comparable store sales 5.0% in Q4 and continuing its rapid e-Commerce growth, DICK’S Sporting Goods is slashing 20% of its 1,600 vendors to focus more on its private label brands. The company will launch two new private brands in Spring 2017, and…
News March 10
The Entertainer Triples Email Revenue Through Real-Time Personalization
Email is still a critical component for marketing organizations, even though most consumers’ inboxes are filled to overflowing. UK-based toy retailer The Entertainer has been able to stand out with real-time…
Features March 10ALDO VP Says ‘Omnichannel’ Thinking Must Go Away
By Glenn Taylor, Senior Editor As a Millennial, I certainly get very curious whenever I hear about retailers’ latest initiatives to market to my demographic and the younger Gen Z…
Executive Viewpoints March 9
Augmented Reality Brings Online Furniture Shopping To Life At Chairish
Chairish, Inc. is the latest retailer that has jumped into the augmented reality (AR) craze, launching an AR feature in its iPhone and iPad apps that lets buyers visualize its…
Features March 9Is Walmart Taking The Right Steps To Compete With Amazon?
With recent e-Commerce acquisitions including Jet.com, Moosejaw and ShoeBuy, Walmart has shown that it means serious business in competing with Amazon. In Q4, Walmart saw a 29% increase in e-Commerce…
Executive Viewpoints March 8
Why ‘Sleeping With The Enemy’ Might Be A Good Strategic Move
If you’ve attended a retail industry conference during the past several years, I’d be willing to bet something like this has happened to you. You’re at a session with a…
Editor's Perspective March 7
Digital Strategies Help Neiman Marcus And Home Depot Improve Omnichannel Personalization
Every retailer is seeking to reach the Promised Land of one-to-one customer personalization. Two brands that are leaders in their respective verticals — Home Depot and Neiman Marcus — use…
Features March 7
Lessons Learned From The 2016 Holiday Shopping Season
Despite some reports of a less-than-stellar return, the 2016 holiday shopping season amassed record-breaking sales for the retail industry. Black Friday generated a whopping $3.34 billion in online sales and…
Executive Viewpoints March 7
Surprising Customer Service Lessons From 2016
2016 was a strong year for retail thanks to low unemployment, reduced interest rates and increased consumer confidence that led to a surge in spending. The retail rush that took…
Executive Viewpoints March 7
Latest Podcasts
Latest Resources
