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Can A Business Like United Recover From A Customer Service Nightmare?
By Debbie Hauss, Editor-in-Chief I wish the airlines had even more competition than they already do, because I think too often, people are forced to choose unsatisfactory travel options. With…
Executive Viewpoints April 11Vertex Named A Magento Premier Technology Partner
Vertex, a provider of tax technology automation solutions, has been named a Magento Premier Technology Partner. The designation recognizes Vertex for offering solutions that, in combination with Magento Commerce Cloud,…
News April 11The World Is (Still) Flat: The Rise Of The Global Customer
In 2005, Thomas Friedman told us that the world was flat. A New York Times columnist covering globalization and technology, Friedman presented the idea that advancements in technology — 24/7/365 information…
Executive Viewpoints April 11Uncovering E-Commerce Best Practices: 3 Predictions For Success
Planning and executing an e-Commerce strategy always feels a little like throwing spaghetti on the wall to see what sticks. Using data from a particularly busy shopping season, like holiday…
Executive Viewpoints April 11The Most Impactful Technologies Coming To Retail
You could say that many if not most of the important retail technology innovations introduced over the last couple of decades have been around “stuff.” The supply chain has been…
Executive Viewpoints April 11Hat Tip Helps Retailers Maintain Localized Job Boards
The Hat Tip platform is designed to enable retail, restaurant, hotel and other service companies to list jobs on devices within their store locations and allow job seekers to find…
News April 11MotionPoint Releases Localization Platform For Global Retailers
The MotionPoint Globalization Platform is designed to enable retailers to manage web site translation and localization as they enter new markets online. Instead of replacing a web site’s technical infrastructure, MotionPoint technology…
News April 11Get Predictive: The Keys To Achieving Data-Driven Personalization And Pricing
As competition heats up, retailers must improve their ability to gather and analyze consumer data, then use the information to predict the shopper’s next move. And it appears the technology…
News April 11hhgregg To Close All 220 Stores; 5,000 Layoffs Expected
The bankruptcy bug has claimed its next victim. One month after filing for Chapter 11 bankruptcy, hhgregg is expected to close all 220 of its stores by the end of…
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