Retail TouchPoints

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Kibo Adds New Features To Personalization Platform

Kibo has unveiled two new personalization capabilities within its Real-Time Individualization platform: Buy It Again and Real-Time Trending. The features are designed to provide retailers and manufacturers with the ability…

News May 31

Neiman Marcus Continues Hunt For Permanent CFO As Interim Chief Leaves

Seven months after then-CFO Donald Grimes left to join Sally Beauty, Neiman Marcus is still searching for someone to take the position permanently. Michael Fung, who has served as Interim…

News May 31

What Can Retailers Learn From J.Crew CEO’s Gaffe?

In an interview with The Wall Street Journal, J.Crew CEO Mickey Drexler made a shocking admission: that he missed the boat on technology’s ability to rapidly transform retailing. And now…

Executive Viewpoints May 31

Payless May Close Another 400+ Stores

Less than two months after deciding to close 389 stores upon its filing for bankruptcy, Payless ShoeSource revealed that it may close another 400+ locations. The retailer is seeking court…

News May 30

Email Targeting Boosts Open, Click-Through And Revenue Rates

In the world of email marketing, it seems that less is more. Emails sent to a narrower slice of an e-Commerce retailer’s list (1% to 25% of the total) outperformed…

Features May 30

Retail Customer Acquisition Vs. Retention: A Zero-Sum Game?

It’s one of the eternal questions retailers face: Do we focus more on customer acquisition or on customer retention? At first glance, the answer seems to be a no-brainer. Unless…

Features May 30

Retail’s Love/Hate Relationship with Consumer Data

Consumers: we all know they’re demanding when it comes to what they want, where they want it, and when. But what if retail companies could actually use global consumer data…

Executive Viewpoints May 30

The Missing Piece In The Retail Technology Stack: Human Beings

By Adam Blair, Executive Editor A Facebook friend of mine recently published a retail-related rant about the poor service she received while shopping for shoes at a major department store…

Executive Viewpoints May 30

Ready, Set, Sell! Six Things A Retail CIO Should Know In 2017

The retail industry is competitive and, with so many purchasing options either online or in-store, customers have their pick of where to get the items that they want and need.…

Executive Viewpoints May 30
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