Retail TouchPoints
Chewy Builds Loyalty Amid Pet Market Pressure
Top Stories
Latest Posts
Amazon Prices Average 56% Higher Than Costco
Amazon has solidified its retail success with sophisticated pricing solutions, along with the convenience and “stickiness” of its Prime service. But in a head-to-head matchup with a key competitor, Amazon…
News November 30PetSmart Names New EVP Of Marketing And Customer Experience
As the new Executive Vice President of Marketing and Customer Experience at PetSmart, Joshua Kanter will oversee all aspects of brand marketing, digital, media and creative across the retailer’s 1,600…
News November 303 Key Strategies That Drive Success At 1-800-Flowers.com: Exclusive CMO Q&A
In this exclusive Q&A, Amit Shah, CMO of 1-800-Flowers.com, details the three initiatives that are helping to grow the 41-year-old brand. He also talks about getting “bolder” with email personalization…
Features November 29Augmented Reality For Enterprise Alliance Adds Nine New Members
The Augmented Reality for Enterprise Alliance (AREA), a global non-profit, member-based organization dedicated to widespread adoption of interoperable AR-enabled enterprise systems, has added nine new member companies. The new members come…
News November 29PetSmart Takes A Customer-Centric Approach To Pricing
PetSmart continues to transform its pricing strategies with a more strategic, data-driven approach across the full customer lifecycle. The retailer has expanded its partnership with Revionics to leverage its entire…
News November 29Mall Of America Launches AI-Powered Chatbot For The Holidays
The Mall of America has made it easier to navigate and shop its 5.6 million-square-foot space during the holidays, with the launch of a new, AI-powered chatbot in partnership with…
News November 29Cyber Monday Becomes ‘Mobile Monday’ With $6.5 Billion Revenue Haul
Three days after bringing in $5.03 billion online on Black Friday, retailers outdid themselves once again, reeling in a record $6.59 billion on Cyber Monday — 16.8% growth year-over-year. For the first time in the…
News November 29‘Tis The Season For Gift Giving…But Will Experiences Win Out In The Long Run?
Nearly seven in 10 Americans (69%) said they would skip exchanging gifts this holiday season if their friends and family agreed to it, according to a new survey conducted by…
Executive Viewpoints November 29Hestra Boosts Glove Re-Orders 15%, Pre-Season Sales 20%
A global B2B wholesaler selling outdoor recreational gloves in 1,200 U.S. retail (a total of 5,500 globally in 26 countries), Hestra provides 24/7 access to its catalogs and ordering system…
Features November 29


















