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From Mid-Year Pressure to a Winning Holiday Season: Lessons from the First Half of 2026
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Lowe’s, Home Depot Deploy New Apple Business Chat
With the recent release of the iOS 11.3 update, Apple device owners can now use the beta version of Apple Business Chat to directly access customer service from a small…
News April 3
CCSeries Webinars: Perfecting Every Point Of Contact
Even as points of customer contact multiply, retailers are tasked with making the most of every interaction along the shopper journey. The 2018 Connected Consumer webinar series from Retail TouchPoints…
Features April 2The Race Is On: 43% Of Consumers Expect ‘Much Faster’ Deliveries In 2018
As retailers race to speed up deliveries of online orders, consumers’ expectations also are increasing rapidly. An even bigger concern: consumers’ negative experiences with e-Commerce deliveries have shot up this…
News April 2
Walmart Debuts Small-Format, High-Tech Supermarket In China
Walmart has opened its first small-format, high-tech supermarket in Shenzhen, China, according to Reuters. The store carries items that consumers also can buy on the online platform JD Daojia, an…
News April 2Saks Fifth Avenue, Lord & Taylor Confirm Data Breach Affecting Up To 5 Million Shoppers
On April 1, HBC confirmed a report that hackers had breached payment systems in its Saks Fifth Avenue, Saks Off 5th and Lord & Taylor stores. As many as five…
News April 2Alibaba Strengthens Delivery Capabilities With Ele.Me Acquisition
Alibaba will acquire all outstanding shares in Ele.me, improving the delivery services company’s ability to provide shoppers with a seamless online and offline experience. Ele.me will build on its experience…
News April 2Building Retail VR Experiences Becomes Easier, Less Costly As Use Cases Expand
By Andrew Woodberry, InstaVR Virtual Reality (VR) gets plenty of headlines and bullish growth projections. For retailers, the primary question remains: how can this technology be incorporated into the buying…
Executive Viewpoints April 2
The New Rules For Retail Credit: What Younger Shoppers Really Want In 2018
The stereotype is widespread: Younger consumers are spooked by parents’ debt misadventures, stressed by college loan repayments and leery of buying on credit, even as they endlessly document their purchases…
Executive Viewpoints April 2
The Real Retail Shakeup: A Split Between Value And Experience
The media may be quick to proclaim retail doom, but the industry’s upheaval is more of a renaissance than an apocalypse, according to The Great Retail Bifurcation report from Deloitte.…
Features April 2
