Retail TouchPoints
From Mid-Year Pressure to a Winning Holiday Season: Lessons from the First Half of 2026
Top Stories
Latest Posts
The Missing Link In Personalization: Only 13% Of Retailers Identify Most Profitable Shoppers
While as many as 77% of retailers say they have an established process to identify their most loyal customers, only 13% say they can accurately identify those that are most…
Features April 5
Chatter Research Leverages AI-Powered SMS To Amplify Customer Feedback
Chatter Research is an AI-powered customer feedback solution, designed to help retailers enhance their shopper experiences by replacing traditional online surveys with conversational commerce. With the platform, retailers can interact…
News April 5
Worried About Online Scammers? Robots Can Help
Shopping online is all well and good until you get ripped off. Maybe the “pristine vintage couch” you bought on Craigslist turned out to be a moth-eaten relic from IKEA.…
Executive Viewpoints April 5VR In Marketing And Retail Could Generate $1.8 Billion By 2022
The use of virtual reality (VR) in the retail and marketing sectors is expected to generate $1.8 billion in 2022, up from $181 million in the last year, according to…
News April 4Giant Food Rolls Out Healthy Food Ratings Chainwide
Giant Food, GIANT/MARTIN’S and Stop & Shop are the latest supermarket chains to roll out the Guiding Stars nutrition navigation program, which highlights particularly healthful items. Products can have one-star, two-star…
News April 4
Reflektion Names Villeneuve President And COO
Reflektion has appointed Ray Villeneuve as its new President and COO, and also has named Javed Maqsood as VP of Customer Success and Operations. “Having filled two key roles on…
News April 4
B2B Customers Want To Buy Online With Any Device. So Why Can’t They?
Think about the last time you made a purchase. Maybe you went into a store to buy a new sweater, found one that you liked and tried it on. Being the…
Executive Viewpoints April 4
Why Your Chatbot Must Speak With Your Brand’s ‘Voice’
When your advertising slogan is “Just the right amount of wrong,” and your commercials feature a combination of kinky S&M imagery with bunnies, puppies and kittens romping through the halls of your…
Editor's Perspective April 4
Neiman Marcus Names New CFO
Neiman Marcus has appointed Adam Orvos as CFO, effective April 25. Orvos will lead finance, accounting, properties, capital planning and spend management functions, reporting directly to CEO Geoffroy van Raemdonck.…
News April 4
