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AI – Customer Experience Friend Or Foe?
The idea of using artificial intelligence in customer service is nothing new. Up until recently, though, it either felt too far-fetched (like something Hollywood cooked up) or actual implementations —…
Executive Viewpoints April 18Should Retailers Steer Clear Of Facebook After The Cambridge Analytica Scandal?
Although retailers are becoming savvier about using social media, they may be wary about Facebook after the revelation that Cambridge Analytica may have collected personal information from as many as…
Executive Viewpoints April 18
Exclusive Q&A With Gartner L2’s Amazon Guru: Watch Out For Total Vertical Integration
Jeff Bezos’ ambitions for Amazon go well beyond becoming the world’s number-one retailer, according to Cooper Smith, Director of Amazon Research at Gartner L2. “That’s a means to an end,”…
Features April 17
Big Lots CEO Retires, Citing Health Concerns
Big Lots President and CEO David Campisi has retired. Lisa M. Bachmann, EVP, Chief Merchandising and Operating Officer, and Timothy A. Johnson, EVP, Chief Administrative Officer and CFO, will work…
News April 17
Brandless Prepares To Launch First Pop-Up Shop In L.A.
Brandless, the e-Commerce retailer that offers everyday essential products for $3, will host its first pop-up shop in Los Angeles from May 1 to May 13, 2018. The 3,500-square-foot space,…
News April 17NRF: March Retail Sales Climb 5%, Three-Month Average Jumps 4.8%
Retail sales increased 5% year-over-year in March, with seasonally adjusted month-to-month sales jumping a slight 0.3%, according to the National Retail Federation (NRF). The three-month average from January to March…
News April 17
CVS Health Names New Retail Division President
CVS Health named Kevin Hourican President of CVS Pharmacy, the company’s retail business. He was previously Executive Vice President of Retail Pharmacy, CVS Pharmacy. Since joining CVS in 2012, Hourican…
News April 17Walmart To Roll Out More Local And Personalized E-Commerce Site In May
The long-awaited Walmart site redesign is almost here. The “new” Walmart.com will start rolling out to shoppers in May, according to a blog post from Marc Lore, President and CEO of…
News April 17Amazon Simplifies International Purchases Of U.S. Goods
Amazon has launched the International Shopping platform on the Amazon Shopping App, allowing shoppers in more than 100 countries to browse over 45 million items from the U.S. The app…
News April 17
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