Retail TouchPoints
Kroger Focuses on Execution as Shoppers Remain Under Pressure
Top Stories
Latest Posts
Thinking About AI For E-Commerce? Don’t Skimp On Training
The rise of AI technology is playing a huge role in the shift in consumer expectations. By bringing brands closer to their customers and making automated, personalized customer service a…
Executive Viewpoints January 24
Lamps Plus Wins Customer Engagement Award For Focus On Customer Feedback
Clark Linstone, CFO for Lamps Plus shares his insights on new initiatives that have revamped the retailer’s in-store survey efforts. The company now receives thousands of responses each month. One…
News January 24
Orvis Wins Customer Engagement Award For ROPIS Initiative
Dave Finnegan, CXO at Orvis, talks about a new reserve online/pick up in store (ROPIS) offering that has delivered a double-digit life in order size for the apparel brand. The…
News January 24
Walgreens Deploys Handheld Devices To Bridge Digital And Store Experiences
Walgreens’ chainwide deployment of Zebra handheld devices to its associates provides them with new tools to personalize customer interactions and enhance store operations. Walgreens’ VP Special Projects Andrea Farris reveals…
News January 23
Microsoft Spotlights Kroger And Starbucks As Retail Innovators
“Reimagining retail” is a term buzzing throughout the NRF Big Show, but what does that really mean? During this interview Shelley Bransten Corporate VP of Global Retail and Consumer Goods…
News January 23Mattress Warehouse Stores Will Stock Nectar Sleep Products
Nectar Sleep will jumpstart its move into the brick-and-mortar space through a partnership with Mattress Warehouse. Shoppers will be able to test and purchase Nectar Sleep mattresses from any of…
News January 23Top Takeaways From NRF2019: Humans Remain Essential, AI May Not Have All The Answers
The NRF 2019 Big Show saw some of retail’s biggest names, including Walmart, Target, Kroger and Alibaba, offer a glimpse into what the future holds for the industry. There was an emphasis…
Executive Viewpoints January 23
Mastering Post-Holiday Customer Service
Ask a retailer what keeps them up at night when they think of the month of January, and there’s a good chance the answer will be “returns.” Since Thanksgiving and…
Executive Viewpoints January 23
Exclusive Q&A: How Hershey Is Helping Retailers Grow Snack Sales Online
One of the challenges retailers face when trying to sell snacks online is motivating impulse purchases in a digital channel. While shoppers walking through a grocery store can be tempted…
News January 23
Latest Podcasts
Latest Resources
