Retail TouchPoints
AI Playbook: How PetSmart Used AI Decisioning to Drive a 22% Lift in Salon Bookings
Top Stories
Latest Posts
Zappos Unveils Revamped Rewards Program
Zappos.com is launching Zappos VIP, an updated version of its Zappos Rewards loyalty program designed to gives customers access to improved perks using a simpler points system. Zappos VIP members will…
News November 18B8ta Launches First International Store In Dubai
B8ta will be opening its first international store in downtown Dubai by the end of the year. The retail outlet, which will be located in Dubai Mall, is launching in…
News November 18UPS Fulfillment Network Partners With SMB Financial Platform
Ware2Go, a UPS-owned on-demand fulfillment network designed to help merchants enhance their delivery experiences, will collaborate with Fundera, an online marketplace for small business financial solutions. The agreement is designed…
News November 18Retailers Seeking Private Equity Investment Need Reputational Risk Roadmap
By Nir Kossovsky, Steel City Re The retail sector is a prime target for private equity firms, as investors provide capital and expertise to both early stage retailers with promising…
Executive Viewpoints November 184 Ways To Measure Customer Experience On Social Media
Pictured: (Left: Estelle Wienk, Right: Zoé Peri) By now, nearly all brands are interacting with customers on social media. The question is not if your brand is leveraging social, but…
Executive Viewpoints November 18Decathlon Leverages API Network To Eliminate Checkout, Streamline Inventory
Decathlon, an outdoor sporting goods retailer with more than 1,600 stores across 52 countries, opened its first full-sized brick-and-mortar store in the U.S. in April 2019. As the retailer seeks…
News November 18Walmart Promotes Neighborhood Market Exec To Sam’s Club CEO Spot
Kathryn McLay has been named President and CEO of Sam’s Club. She joined parent company Walmart in 2015 as the VP of U.S. Finance and Strategy. After being promoted to…
News November 15Alibaba To Launch IPO In Hong Kong, Expanding Pool Of Potential Investors
Alibaba will launch a public offering in Hong Kong that will be part of the company’s global offering of 500 million new ordinary shares and listing of its ordinary shares…
News November 15Loblaws Pilots Small-Scale Automated Fulfillment In Toronto Supermarket
Loblaws is building an automated picking facility in one of its Real Canadian Superstore locations in Toronto, converting 12,000 square feet of space to test an online order fulfillment area…
News November 15


















