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How To Improve Your Small Business’s Black Friday Sales
When it comes to hot shopping days, it doesn’t get much hotter than Black Friday and Cyber Monday. Black Friday sales kick things off, and for business owners, it can…
Executive Viewpoints November 20Study: Expect Deep Holiday Promotions As Shoppers Seek Value, Seasonal Spending Shifts Earlier
Although 48% of shoppers say they search for a particular brand when they begin an online shopping journey, an even higher percentage (58%) of consumers named lower pricing as the…
Features November 20South African Retailer Enhances Inventory Visibility, Demand Forecast Accuracy
Outdoor and fashion retailer Cape Union Mart has selected Oracle to modernize its retail operations. Oracle Retail Cloud will enable the retailer to fuel growth across sales channels with better…
News November 19Macy’s Confirms Payment Data Breach; ‘Small’ Number Of Customers Affected
Macy’s has confirmed that its web site was hacked with malicious scripts in an attempt to steal customers’ payment information. Macy’s told online publication Bleeping Computer, which first reported on…
News November 197-Eleven Adds Voice Ordering To Delivery Service
7-Eleven customers can now verbally order their Slurpees and beef jerky and receive delivery within 30 minutes via the 7NOW delivery app. The convenience store giant has launched 7Voice, available…
News November 19The Rise Of Omnichannel: Critical Benchmarks For ‘Click-And-Collect’ Success
Consumer demand for a multichannel shopping experience continues to mount. The ability to leverage physical stores through BOPIS (buy online, pick up in-store) can be a crucial advantage in this…
Executive Viewpoints November 19Walmart Adds ‘Scan & Shop’ Capabilities To Holiday Print Toy Catalog
For its 2019 holiday toy catalog, Walmart has added a new feature enabling shoppers to scan and purchase the merchandise via the Walmart mobile app. The new digitized experience enables…
News November 18Coty Acquires Majority Stake In Kylie Jenner’s Beauty Business For $600 Million
Coty has acquired 51% of Kylie Cosmetics and Kylie Skin for $600 million, valuing the beauty brands at approximately $1.2 billion. In acquiring a majority stake, Coty aims to focus…
News November 18Michaels Adds Chief Customer Officer Role
Michaels has made several changes to its top leadership team, including appointing Vidya Jwala to the newly created position of Chief Customer Officer. Additionally, Scott Lindblom has been promoted to EVP…
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