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Building Trust In A Retail Workforce Threatened By Automation
The retail space has changed through technology over recent years, be that through the replacement of cash by card, introduction of scanners or business to business (B2B) integration. The emerging…
Executive Viewpoints December 25Advance Auto Parts Buys DieHard Brand From Sears For $200 Million
Advance Auto Parts will acquire the DieHard brand from Transform Holdco, the parent company of Sears and Kmart, for $200 million in cash. The deal also gives Advance the right…
News December 24Next-Generation AI Is Here And Connecting Retailers With Their Customers At The Start Of Their Journey
Today 87% of shoppers start their journey online. Before a potential customer interacts with a salesperson, company representative, or steps inside a store, they start by looking online for information,…
Executive Viewpoints December 24NCR Acquires Edge Virtualization Solution Provider
NCR Corporation has acquired U.K.-based Zynstra for approximately £100 Million ($129 million USD).
News December 23David’s Bridal Creates Chief Digital Experience Officer Position
David’s Bridal has promoted Lizzy Ellingson to the retailer’s new Chief Digital Experience Officer role. Ellingson will oversee the digital transformation of the brand, supporting its omnichannel efforts as David’s…
News December 23Walmart’s Ben Hasan Named Most Influential Diversity Star Of 2019
Ben Hasan has been named the Most Influential Diversity Star for 2019 by Diversitystars.com. As SVP and Chief Culture, Diversity & Inclusion Officer at Walmart, Hasan and his team are…
News December 23How Charles Tyrwhitt Brings British Tailoring Traditions To A Business Casual World
The ongoing “casualization” of men’s apparel might seem a poor fit for a retailer with a flagship store on London’s Jermyn Street, the traditional heart of bespoke (read: expensive) tailored…
Features December 234 Ways Retailers Can Stay Relevant In 2020
Retail has invariably changed and evolved over the past 10 years. A decade ago, it would’ve seemed crazy that you could get all your Christmas shopping done online. That knowledge…
Executive Viewpoints December 23BJ’s Wholesale Club Promotes Insider To CEO
BJ’s Wholesale Club has promoted President Lee Delaney to CEO succeeding Christopher Baldwin in the role. Baldwin, already Chairman of BJ’s, has been named Executive Chairman as part of the…
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