Retail TouchPoints
AI Playbook: How PetSmart Used AI Decisioning to Drive a 22% Lift in Salon Bookings
Top Stories
Latest Posts
Gap Halts Old Navy Spinoff, Citing High Costs, Poor Business Performance
Nearly 11 months after deciding to spin off Old Navy into its own public company, Gap Inc. has opted not to pursue a separation after all. The decision comes as…
News January 16
J.Crew Launches ‘Headless Experience’ During Holiday Season To Handle Large Demand Spikes
J.Crew partnered with Salesforce during the 2019 holiday season to launch a “headless experience” for its J.Crew and Factory outlet brand e-Commerce sites. Using Salesforce Commerce Cloud, the brands were…
News January 16
FabFitFun Creates Chief Marketing Officer Position
FabFitFun has named Louisa Wee to the newly created role of Chief Marketing Officer. In this position, she will oversee the strategy and execution of the retailer’s global marketing initiatives,…
News January 16
Away CEO Steph Korey To Remain Onboard As Co-CEO
Steph Korey, who had planned to resign from her role as CEO of Away following a report of a “toxic work environment,” will remain with the company to serve as…
News January 16Report: Bose To Shutter 199 Stores, Including All U.S. Locations, As Sales Shift To E-Commerce
Audio and video equipment retailer Bose will close all 199 of its physical locations in the U.S., Canada, Europe, Japan and Australia over the next several months as the company…
News January 16Report: Payless Emerges From Bankruptcy, Plans U.S. Return
Payless ShoeSource has emerged from Chapter 11 bankruptcy protection for the second time, according to CNBC. The retailer shut down its e-Commerce operations and all 2,100 company-owned U.S. stores after…
News January 16
Seen, Heard And Tweeted At NRF 2020: Quick Quotes From The Big Show
The new complexities of customer engagement, a focus on fulfillment and a big push toward sustainability and social responsibility were all key themes at NRF 2020.
Features January 16
E-Commerce Has A CX Problem
E-Commerce has changed the face of retail, pulling in a full $154.5 billion in Q3 2019 alone. And even those who don’t buy online often conduct research there before visiting…
Executive Viewpoints January 16
Flooid Brings ‘No Limits Innovation’ To The Retail Community
Recently rebranded from PCMS, Flooid entered the NRF20 Big Show with a new booth and multiple partnerships with companies including IBM, Intel, Adobe and NEC. The new Flooid Hub is…
News January 16
Latest Podcasts
Latest Resources
