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Nordstrom Financial Situation Could Become ‘Distressed’ By Prolonged COVID-19 Outbreak
Nordstrom could become a major retail victim of COVID-19 if the pandemic forces the company to keep its stores closed for much longer, according to a securities filing with the…
News April 9Walgreens Enhances Telecare App With Coronavirus-Related Features
Walgreens has expanded its Find Care app to assist customers seeking telecare during the COVID-19 pandemic. Walgreens Find Care now includes a COVID-19 Risk Assessment feature to help users assess…
News April 9Podcast: How Barnes & Noble College Has Mastered Gen Z Engagement
Did you know that 63% of Gen Z consumers say they select brands that mirror their core values? Perhaps more than any generation before them, these digital natives can be…
Executive Viewpoints April 9How Chatbots Can Help The Retail Industry Amid The COVID-19 Pandemic
Long before we faced the outbreak of the world pandemic known as COVID-19 or SARS 2, it was forecasted that, by 2023, retail sales from chatbots would reach $112 billion.…
Executive Viewpoints April 9ACI Worldwide Offers Tool To Help Retailers Automate Customer Payment Deferrals
ACI Worldwide, a real-time electronic payment and banking solution provider, has added a new feature to the ACI Speedpay platform designed to help address growing consumer bill payment needs and…
News April 9Coping With COVID-19: How Batteries Plus Bulbs Rewired Itself As An Essential Retailer
Essential retailers are lucky to be open, but they still face a number of tough challenges during the COVID-19 pandemic. Not only must they keep their employees and customers safe;…
Features April 9Panera Sells Groceries, Instacart Expands Delivery Windows As More Shoppers Eat At Home
As social distancing and shelter-in-place orders expand, consumers are eating more meals at home — and the fallout of this behavior is affecting both grocers and foodservice operators. Instacart is…
News April 8TJX Furloughs 268,000 Employees Across TJ Maxx, Marshalls And Home Goods Brands
Macy’s was perhaps the most notable retailer that furloughed its employees as the COVID-19 outbreak forced nonessential stores to close, putting the majority of its approximately 130,000 workers on unpaid…
News April 8Report: Amazon Suspends Third-Party Delivery Service Amid COVID-19 Sales Spike
Amazon will halt the pilot of its Amazon Shipping delivery service for non-Amazon packages in June, people familiar with the matter told The Wall Street Journal. The e-Commerce giant is…
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