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Lowe’s Sweetens Pro Loyalty Program With HomeAdvisor Subscription
Seeking to help the home service professionals who are Lowe’s for Pros Loyalty Program members capture more business, the retailer will provide them with a free one-year subscription to HomeAdvisor…
News July 27RetailWire: Will The Retail Workforce Ever Return To Pre-Pandemic Levels?
The pandemic has hastened the evolution from analog to digital across all types of businesses, and retail is no different. Approximately 1.1 million of the 1.9 million unemployed retail workers…
Features July 27Trending The Rules: Top Retail Trends Are Trending At An Unprecedented Rate
COVID-19 has changed retail. But much of what appears transformational really reflects the speed of impact rather than an unprecedented overhaul. Earlier this year, we released a report, titled “The…
Executive Viewpoints July 27Tips For Effective Company Messaging And Communications During A Crisis
The last few months have signaled a turning point in digital marketing. Organizations across all industries have had to reconcile market changes, budget restrictions and mounting pressure to identify and…
Executive Viewpoints July 27Will “On-The-Way” Delivery Shake Up The Fulfillment Space?
Featuring: Marc Gorlin, Roadie Retailers have bolstered their delivery and fulfillment offerings to cater to an increasingly demanding consumer. While speed is critical, retailers also need to think about how…
July 27Brooks Brothers Receives $305 Million ‘Stalking Horse’ Bid
With its $305 million “stalking horse” bid, SPARC Group LLC (SPARC) has raised the possibility that Brooks Brothers will be able to emerge from bankruptcy with at least 125 of…
News July 24Neiman Marcus Closing 4 Stores Including Hudson Yards Location
Just 16 months after its first New York City store debuted as the anchor for the brand-new Hudson Yards retail and residential complex, Neiman Marcus announced it would close the…
News July 24Amika Chatbot Upgrades Hair Care Retailer’s Upselling Capabilities
Direct shopper interactions are a powerful sales driver, even online: fielding questions directly and offering specific product suggestions upsells in a way that even the most powerful personalization engines can’t…
Features July 24Why Retailers Are Leveraging AI To Empower Their Remote Contact Centers
To curb the spread of COVID-19, states across the U.S. mandated the closure of “nonessential” businesses. More than 250,000 stores have temporarily shuttered since mid-March, representing 60% of overall U.S.…
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