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customer loyalty trends Deloitte Featured financial perks loyalty program research loyalty program tiers loyalty program trends Retail ThinkTank (2024) Retail ThinkTank: Featured in Omnichannel Strategy (2024) Retail ThinkTank: Omnichannel Strategy (2024) rewards
Deloitte research reveals that in addition to financial perks, consumers expect unique services and experiences from loyalty programs.

Deloitte Shares Loyalty Trends and Best Practices for 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and…

Features January 2
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How Retailers can use Digital Product Strategy to Improve CX and Fuel Growth

With the decline in high street spending and increased online competition from ecommerce stores, companies in the retail…

Executive Viewpoints January 2
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Lost Goods or Lost Sales? How Connected Systems can Help Solve Retail’s Most Persistent Dilemma

With retail crime rising across the United States, many retailers are frustrated by the challenge of curbing the…

Executive Viewpoints January 1
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Sneaker and Sportswear Ecommerce: the ‘Non-Luxury’ Luxury Apparel Leader 

The humble sneaker has long been a staple item in closets everywhere for consumers of all ages. The…

Executive Viewpoints December 29
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The Container Store has made two promotions as it continues to focus on bolstering its Custom Spaces business.

The Container Store Names New Digital Chief, SVP of Stores

The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business.…

News December 28
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Connected Packaging: Closing the Sustainability Gap Between Intention and Action

BCG’s research into consumers’ sustainability attitudes and actions is a very stark expression of three fundamental problems related…

Executive Viewpoints December 28
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Retail returns totaled $743 billion in 2023 the NRF reports.

NRF: Returns Reach 14.5% of Sales in 2023, Fraud Contributed $101 Billion in Losses

Returns totaled $743 billion in 2023, amounting to 14.5% of all retail sales, according to a report from…

News December 27
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Miniso has embarked on Blind Box Carnival, a two-month long campaign that is bringing unique unboxing moments to its stores worldwide.

Miniso Blind Box Carnival Surprises and Delights Shoppers Worldwide

Blind boxes have become a hot commodity for Gen Z and Gen Alpha consumers. With strategic packaging that…

News December 27
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Maximizing Profitability: How to Improve 4 Key Areas of the CPG Product Lifecycle

Consumer packaged goods (CPG) companies are obsessed with two things: maximizing revenue and minimizing operational expenses. The same…

Executive Viewpoints December 27
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