Quality Of Store Associate Interactions Need Improvement: RSB Survey
CFI Group, a customer satisfaction and analytics firm, has released findings from its inaugural Retail Satisfaction Barometer (RSB)…
Features September 23
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Industry Experts Share Retail Success Stories During Holiday Webinar Series
In preparation for the competitive holiday season, retail Industry leaders and experts converged online for the first annual…
Features September 23Creating New Touch Points In OmniCommerce: iPads In Dressing Rooms
Recently, Nordstrom announced that it is considering the possibility of installing iPads in its dressing rooms. Although it…
Features September 20Retailers Fail To Target Customers Correctly With Email
Making well-informed decisions about marketing to prospects and customers is one of the greatest opportunities for retailers to…
Features September 17Larry Freed Kicks Off Holiday Webinar Series
The gradual economic recovery shows promise that overall consumer spending will increase during the 2013 holiday season, according…
Features September 16J.Crew, L.L. Bean And Net-A-Porter Among Best Online Customer Service Providers
Retailers across all channels are committed to improving the customer service experience. But which online retailers are doing…
Features September 11Almost 50% Of Emails Are Opened On Mobile Devices, But Desktop Still Prevails
Consumers open nearly half of all emails on a mobile device, according to a report recently released by…
Features September 9M-Commerce Expansion Creates Mobile Retail Advertising Opportunities
As consumers grow more comfortable shopping and spending on their mobile devices, the mobile retail audience continues to…
Features September 340% Of Consumers Shop Online To Avoid Uninformed Associates
Nearly 50% of consumers believe their personal mobile devices are more efficient than store associates in helping them…
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