Exclusive Q&A: Can Happy Returns Defuse Online’s ‘Ticking Time Bomb’?
It’s certainly understandable that more than one industry expert has referred to returns as the “ticking time bomb”…
Features August 19
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Loyalty And Retention Secrets: Look For Customer Actions That Spell ‘Love’
It’s becoming ever clearer that customer loyalty involves far more than a dry, rational, dollars-and-cents relationship between a…
Features August 9
Exclusive Q&A With Shopify Plus VP: Why DTC Isn’t Slowing Down Any Time Soon
Shopify has been one of the biggest growth stories within e-Commerce in recent years, with the company’s stock…
Features August 7
Exclusive Q&A: ‘The Product We’re Offering Is The Person Delivering The Service’
Lots of retailers pay lip service to the idea of their employees as valuable assets and brand ambassadors,…
Features August 1
Emerald Expo Exec Reviews Successes, Feedback Following RetailX Event
The 2019 RetailX in Chicago (June 25-28) brought together three major industry events under one roof. By co-locating GlobalShop,…
Features July 19
Serena & Lily Boosts Revenue With Behavior-Based Email Targeting
Like many retailers, Serena & Lily wanted to know more about its customers: how they were acquired, what they…
Features July 18
Lead Innovation Summit Report: If Shopper Habits Are Fluid, Flexibility Is A Retail Must
Rapid, dramatic changes in shopping habits have pushed retailers to transform their businesses in a variety of ways.…
Features July 12
As Back-To-School And Prime Day Converge, Can Retailers Create A Second ‘Holiday’ Season?
Back-to-school shopping had historically dominated the retail conversation for the entire summer, and sometimes well into the fall.…
Features July 9
Exclusive Q&A: Not Your Father’s Vending Machine
Technology has supported the creation of cashierless stores in the form of Amazon Go and its competitors, but…
Features July 3Top Stories
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