Voice Commerce: Stress Customer Value Both In-Store And At Home
For nearly a decade, the retail industry has been debating whether voice commerce is a passing buzzword or…
Features June 23
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Three Steps To Safely And Legally Reopen Stores
As retailers reopen stores, many face tough questions about how to spend their limited resources. One of the…
Features June 22
Store Technology Q&A: Redefining Experiential Retail For The COVID-19 Era
The hype surrounding “experiential retail” encouraged retailers to think big and invest in technology that would keep shoppers…
Features June 17
Q1 2020 Results Highlight Gap Between Retail ‘Haves’ And ‘Have Nots’
The COVID-19 pandemic has led to one of the worst financial quarters in retail’s modern history, and the…
Features June 16
Consumer Survey Roundup: Retailers Must Demonstrate Safety Measures To Woo Shoppers Back To Stores
In the media, photos and videos show large groups of people emerging from COVID-19 shutdowns to participate in…
Features June 15
Facilities Management CEO: ‘Cleanliness Will Be Looked At In An Entirely Different Lens’
It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to…
Features June 12
Survey: Why Companies Must Upgrade CX Basics To Tap Surging Online Sales
Even though connecting with customers digitally has become critical since consumers and B2B buyers shifted more purchasing online…
Features June 11
Forrester: Digital Growth, Consumer Convenience Will Drive The ‘Next Normal’
Over the past four months, retailers have been scrambling to adapt and respond to customer behaviors that have…
Features June 11
Fitz Frames Uses App-Based Facial Mapping, 3D Printing To Refocus Eyewear Retail
Heidi Hertel was a mom of three whose daughters needed eyeglasses, but she found the process frustrating. Kids’…
Features June 10Top Stories
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