Building Loyalty via Meaningful Online CX: Advice from Clarks, Frederic Fekkai and Hanna Andersson
Every retailer knows the value of a great shopping experience, but actually delivering on this promise can be…
Features March 15
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What Motivates Customers to Contribute UGC? Exclusivity, Sampling and Community
Brands know that user-generated content (UGC) — ratings, reviews, and consumers submitting video, imagery and Q&A content —…
Features March 12
Post-COVID Shopping Center Strategies: ‘Digital Districts’ and Landlord-Tenant Collaboration
The pandemic has weighed heavily on brick-and-mortar retail in general and shopping centers in particular, but the industry…
Features March 11
Q4 Roundup: Amazon and Target’s Success Spotlights Fulfillment Prowess, Stores or no Stores
Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Retailers that were positioned to handle…
Features March 10
3 Ways Livestreaming is Shaking Up the Retail Marketing Playbook
As retailers shift more of their attention and dollars to digital content and community-building activities, livestreaming has moved…
Features March 9
Exclusive Shikatani Lacroix Q&A: How Using Customer Data Can Humanize the Digital Experience
As technology and digital continues to infiltrate consumers’ lives, the need for human interaction and emotional connection is…
Features March 8
How Constellation Brands is Using DTC Tactics to Take its Wholesale Business Omnichannel
Constellation Brands — home to top beer, wine and spirits brands including Corona, Modelo Especial, Kim Crawford, Meiomi…
Features March 5
Exclusive CEO Q&A: Building a Footwear Retail Business from the Ground Up
If you think “grounding” is just the name of the punishment sitcom parents are always threatening their naughty…
Features March 4
Experiential Retail Goes Surreal at Gentle Monster’s Latest U.S. Flagship
A futuristic world of kinetic lifelike robots greets visitors in Santa Clara, Calif. — only it’s not a…
Features March 3Top Stories
