Customers are Tired of Empty Shelves, and it’s Time for a Fix
For customers, many aspects of a shopping trip impact whether they view it as a success. From the…
Executive Viewpoints October 26
Latest In: Executive Viewpoints
The Power of Shared Experiences: Why Brands Should Prioritize Micro-Influencer Communities in 2024
Parasocial relationships are defined as the relationships that users develop with media personalities — and these interactions have…
Executive Viewpoints October 25
It’s Time for Retailers and CPG Companies to do a Post-Pandemic Process Checkup
The last three years have been a whirlwind for retailers and CPG companies. Pandemic-driven buying trends led to…
Executive Viewpoints October 24
Considering a Multi-Carrier Strategy? 7 Questions to Ask Before Partnering with a Last Mile Delivery Provider
After months of negotiations with the Teamsters Union, UPS has been able to avoid what would have been…
Executive Viewpoints October 23
Retail, POS Finance and the Quest for ESG
Accusations of “greenwashing” can lead to irreversible damage to reputation and consumer trust, and with environmental social governance…
Executive Viewpoints October 20
Key Disaster Preparedness Takeaways for Retailers from an Eventful Summer
Amid record-breaking heat waves this past summer, many communities faced some intense weather events that caused significant power…
Executive Viewpoints October 19
Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight
Online return fraud cost U.S. retailers $22.8 billion in 2022. For every $100 in returned merchandise accepted, U.S. retailers lose $10.40…
Executive Viewpoints October 18
Revolution Underfoot: How Adaptable and Sustainable Flooring Transforms Retail Environments
In the ever-evolving world of retail, adaptability isn’t just an advantage — it’s a necessity. Today’s consumers seek…
Executive Viewpoints October 18
Encourage Your Customers to Call Again. Here’s How.
Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed…
Executive Viewpoints October 17Top Stories
